Customer Service Representative

PACCAR • Lewisville, TX, US • 3h ago

Requisition Summary

The Customer Service Representative is responsible for delivering outstanding customer service by serving as a primary point of contact for customer inquiries and account support. This role handles loan account servicing, payoff quotes, bill of sale requests, final invoices, and online registration assistance while ensuring a positive customer experience. The position also coordinates title and lien release processing, manages toll violation accounts, prepares cash receipt documentation, and maintains accurate operational records and reports. In addition, the Customer Service Representative supports title, insurance, and administrative functions, contributing to the efficient and accurate execution of day-to-day business operations and ensuring compliance with company policies and procedures.

The position is based on Lewisville, TX and hours are Monday through Friday 9:00 AM – 6:00 PM CST as coverage is needed coast to coast.

Job Functions / Responsibilities

Job Functions / Responsibilities

Receive incoming customer calls; point of contact for general inquiries
Provide payoff quotes, bill of sales, final invoices
Assist customers with online registration
Advises customers by phone or in writing about loan information
Process title and lien releases
Provide adequate documentation support for administration department
Prepares check transmittals for cash receipts
Maintains various logs and reports
Maintain toll violations on lease customers
Assist the title and insurance department as needed
Other duties as assigned

Qualifications & Skills

Strong customer service orientation
Excellent organizational skills
Must be able to perform multiple tasks while maintaining strong attention to detail
Solid PC skills; Microsoft Office suite
Must be a team player; flexible and adaptive
Self-motivated with a “can-do” attitude
Bachelor’s degree preferred

Benefits

As a U.S. PACCAR employee, you have a full range of benefit options including:

- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is also eligible for a holiday gift

Diversity

PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

PACCAR increases awareness through the efforts of global company-wide Diversity Councils and various employee resource groups that support initiatives & activities including multi-cultural events, outreach, mentorship programs, and more. PACCAR has been awarded the Top Company for Women to Work for in Transportation since 2018 by the Women In Trucking Association and Newsweek 2023 America’s Greatest Workplaces for Women.

For more information, please visit our Diversity and Inclusion Commitment page: Diversity and Inclusion (https://jobs.paccar.com/content/Diversity-and-Inclusion/?locale=en_US)

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. Additionally, this role is eligible for the full range of benefit options listed above.

This position may be eligible for an employee referral bonus. Please review the Employee Referral Bonus Instructions for information on steps or contact your HR representative.

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