Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) EHR Support Analyst II with HCA Healthcare you can be a part of an organization that is devoted to giving back!
Job Summary and Qualifications
JOB SUMMARY
The EHR Support Analyst 2 serves as a key clinical IT resource for field implementation and support of a broad set of clinical applications. Primary responsibilities include the leadership and facilitation of clinical systems and IT activities, second level support as a broad clinical subject matter expert to resolve incidents and fulfill requests received from the Service Desk, divisions, facilities, or other HCA operations, and facilitate new module/application testing and implementation for facilities.
The EHR Support Analyst 2 facilitates and manages maintenance of clinical applications and EHR systems (including dictionaries), provides application expertise to balance system customization with enterprise standards, delivers training and best practices, and ensures issue resolutions in alignment with HCA policies and procedures.
This individual works with the Corporate, division, and facility core team members to develop training materials and deliver training as needed, and implement division standardization, utilization, integration and optimization plans for clinical applications. A EHR Support Analyst 2 will work across divisions in a matrixed environment to deliver the services and support.
GENERAL RESPONSIBILITIES
- Serves as a key resource for facility implementation and support of a broad set of clinical applications.
- Leads and facilitates the clinical systems team on clinical IT activities
- Provides second level support as a broad clinical subject matter expert to resolve incidents or fulfill requests received from the Service Desk, divisions, facilities, or HCA operations and provides status on user issues.
- Ensures compliance with service management policies and procedures.
- Works with enterprise and field subject matter experts and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
- Routinely demonstrates high quality customer service skills.
- Serves as project leader for field-based implementations of clinical applications software releases and new products.
- Provides on-call assistance as needed.
- Works within their team and across support teams to lead, monitor, and facilitate new module/application testing and implementations for the field.
- Facilitates and manages maintenance of EHR dictionaries, applications, and/or system configurations.
- Leverages expertise to assist facilities in tailoring policies and procedures, training, and best practices while ensuring alignment to enterprise standards.
- Works with multiple matrixed support teams to develop training materials and deliver training as needed.
- Works to actively promote and support standardization, utilization, integration, and optimization plans for a broad set of clinical applications.
- Coordinates clinical application reporting requests, assists with defining report requirements, and validates reporting results.
- May develop clinical application reports as needed.
- Performs user, quality, or other types of audits as needed and tracks metrics related to clinical application use.
- Participates in business, operational, project, or other meetings as needed.
- Promotes system security, patient confidentiality, and helps ensure compliance with HCA security policies.
- Builds strong relationships with core customer base, including but not limited to nurses, physicians, core team members, facility leadership, executives, etc.
- Adheres to Code of Conduct and Mission & Value Statement.
- Participates in special projects as needed and performs other duties as assigned.
RELEVANT WORK EXPERIENCE
EDUCATION
- Bachelor’s Degree Preferred
OTHER/SPECIAL QUALIFICATIONS
KNOWLEDGE, SKILLS & ABILITIES:
Required:
- Understanding of clinical operations and processes
- Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR
- Demonstrated ability to establish and build strong relationships across a broad range of personality types
- Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing
- Demonstrated customer orientation
- Excellent leadership and teaching abilities
- Demonstrated advanced computer skills
- Understanding of reporting tools functionality and capabilities
- Must be able to travel to assigned sites as needed to complete work
Preferred:
- Proficiency in various programming and clinical application reporting tools
- Customer service orientation and/or training
EDUCATION:
- Bachelor's degree preferred
EXPERIENCE:
- One to three years’ experience in clinical application support or related clinical work experience
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our EHR Support Analyst II opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
