The Leave and Workers Compensation Specialist serves as a strategic partner to the business and a subject-matter resource for leave of absence, workplace accommodations, and workers compensation. The role independently manages complex cases and escalations, provides consultative guidance to leaders and P&C stakeholders, and holds third-party administrators and vendors accountable for service, compliance, employee experience, and operational outcomes. The Specialist also identifies trends, improves processes, and supports consistent application of policies across the organization.
Strategic Partnership and Escalation Management
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Act as a strategic partner to business leaders, P&C stakeholders, Payroll, HSE, Risk, Legal, and site leadership on complex leave, accommodation, and workers compensation matters.
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Own and resolve escalated, sensitive, high-risk, or near-termination cases, ensuring timely stakeholder alignment, clear documentation, and appropriate referral to HRBP, Legal, or other experts.
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Provide consultative guidance on policy interpretation, case strategy, return-to-work planning, operational risk, and employee experience.
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Identify recurring issues and emerging trends; recommend practical policy, process, technology, training, and service improvements.
Leave of Absence and Accommodation Administration
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Independently manage complex leave cases throughout the claim lifecycle and serve as a point of escalation for employees, managers, P&C stakeholders, and the third-party administrator.
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Lead the interactive accommodation process with employees, managers, P&C, the TPA, and other stakeholders; document options, decisions, and follow-up actions.
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Oversee shared leave inboxes, case queues, reports, knowledge content, and service standards to ensure timely and consistent responses.
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Lead the pre-claim and claim intake process promptly, coordinating initial facts, wage information, medical documentation, and required reporting.
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Manage complex or litigated claims in partnership with the employee, manager, TPA, medical providers, Risk, HSE, attorneys, and other stakeholders.
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Develop claim strategies focused on appropriate care, safe return to work, cost stewardship, compliance, and timely resolution.
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Coordinate claim closure activities, including fitness-for-duty, transitional work, settlements, hearings, reimbursements, and documentation.
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Analyze claim trends, root causes, cycle times, costs, and outcomes; partner with HSE and business leaders on prevention and corrective actions.
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Conduct periodic file reviews and audits to verify documentation quality, regulatory compliance, financial accuracy, and vendor performance.
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Establish and monitor service expectations, performance measures, issue logs, escalation paths, and corrective action plans.
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Review reports, invoices, fees, and contractual deliverables for accuracy and alignment with agreed services; escalate material concerns.
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Partner with Procurement, Legal, Benefits, Risk, and P&C leadership on vendor selection, implementation, renewal, and contract or service discussions.
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Coordinate vendor communications, system or process changes, testing, and stakeholder readiness activities.
Program Operations, Compliance, and Continuous Improvement
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Partner with stakeholders to drive consistent policy application, documentation, controls, and recordkeeping across locations.
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Develop and maintain procedures, job aids, templates, knowledge articles, escalation protocols, and audit documentation.
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Lead or contribute to projects, implementations, annual benefit activities, webinars, and cross-functional initiatives.
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Deliver a high level of service with empathy, discretion, sound judgment, and a solutions-oriented approach.
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Use data, reports, and case information to identify risk, draw conclusions, and recommend action.
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Use Microsoft Office applications, internal databases, external software, and TPA systems effectively.
Education, Experience, and Skills Required
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Bachelor degree in Human Resources, Business, Risk Management, or a related field preferred; an equivalent combination of education and relevant experience may be considered.
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Five or more years of progressively responsible experience in leave administration, workplace accommodations, workers compensation, employee benefits, HR operations, or a related discipline, including experience independently managing complex cases.
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Working knowledge of leave, accommodation, workers compensation, and paid-leave requirements, with the ability to recognize when legal or specialized guidance is needed.
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Experience working with insurance carriers, TPAs, medical providers, attorneys, payroll teams, and business leaders.
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Strong consultation, stakeholder management, problem-solving, negotiation, analytical, and written and verbal communication skills.
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Advanced proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and Teams; experience using case management or vendor platforms preferred.
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Relevant professional certification is preferred.
Salary Range: $105,000-$120,000 annually. Final compensation will be based on experience, qualifications, and other job-related factors.
CCPA Notice for California Applicants
Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process
About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.
