Description
The Digital Modernization Sector at Leidos is seeking a Computer User Support Technician to provide end-user IT support for infrastructure and remediation contractors at the Portsmouth site.
In this role, you will be part of a dedicated, customer-focused IT team responsible for ensuring end-user technology needs are supported efficiently and effectively. You will provide Tier I and Tier II technical support, desktop and workstation support, IT Service Management (ITSM), Help Desk services, device deployment, managed print support, and related end-user IT services.
Primary Responsibilities
- Provide break-fix support for new and existing hardware, software, and system initiatives.
- Deliver direct support for standard desktop utilities, business applications, and end-user computing environments.
- Serve as a Help Desk point of contact for site IT services.
- Perform day-to-day IT maintenance and operational support, including desktop support.
- Identify, research, troubleshoot, and resolve technical issues for end users, IT staff, and operational specialists.
- Escalate complex technical issues to senior technicians and higher-tier support teams as appropriate.
- Install, upgrade, maintain, and modify desktop software, including operating systems, office productivity suites, business applications, and functional applications.
- Support Windows workstation provisioning, deployment, maintenance, and troubleshooting.
- Coordinate issue resolution between IT system administrators, service administrators, and functional users.
- Deploy and retrieve end-user devices and provide brief orientation or instruction on device use.
- Assess user needs through remote-support utilities and recommend appropriate hardware or software solutions.
- Document incidents, service requests, troubleshooting activity, and progress in the Track-It! ticketing system.
- Support maintenance of hardware and software inventories.
- Maintain technical documentation and related support information.
- Apply standard technical concepts, practices, and procedures to accomplish assigned work.
- Use experience and judgment to prioritize tasks and accomplish goals in a high-pressure environment.
- Demonstrate a strong commitment to customer service, safety, and quality.
- Perform additional duties as assigned.
- Must be able to lift and move equipment weighing up to 10 pounds.
Basic Qualifications
- High school diploma with 4–6 years of relevant experience, or an equivalent combination of education and experience.
- Must be able to obtain and maintain a U.S. Department of Energy (DOE) L-level security clearance.
- Experience supporting PC and desktop hardware in a Windows environment.
- Experience provisioning, deploying, troubleshooting, and resolving hardware, software, and related end-user technical issues.
- Working knowledge of Windows 11 imaging and platforms.
- Demonstrated analytical and problem-solving skills with the ability to minimize end-user downtime.
- Strong customer-service orientation.
- Ability to effectively prioritize and execute tasks in a fast-paced or high-pressure environment.
- Strong written, verbal, and interpersonal communication skills.
Preferred Qualifications
- Previous experience supporting a DOE site.
- Previous experience working in an environment requiring a DOE L-level security clearance.
- Industry-recognized technical certification such as CompTIA A+.
- Working knowledge of current IT protocols, operating systems, and technical standards.
- Ability to research PC hardware, software issues, and related products as needed.
Preferred Skills
- Desktop and workstation support
- Tier I and Tier II Help Desk support
- Windows 11
- Hardware and software troubleshooting
- Device provisioning and deployment
- IT Service Management (ITSM)
- Ticketing systems
- End-user support
- PC hardware
- Customer service
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:
October 26, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $45,500.00 - $82,250.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
