1. Front Desk Operations
Supervise and support front desk services to ensure smooth, efficient check-in and check-out processes.
Oversee guest reservations, availability updates, and billing accuracy.
Assist staff with guest inquiries, resolutions, and special requests.
Provide coaching and training to front desk employees to maintain high service standards.
2. Housekeeping Leadership Oversight
Provide leadership and operational guidance to the Housekeeping Manager, who is responsible for daily housekeeping operations.
Ensure the Housekeeping Manager has adequate staffing, resources, and support to meet cleanliness and quality standards.
Collaborate with the Housekeeping Manager to address performance, inventory needs, scheduling, and guest-impact issues.
Ensure housekeeping operations align with company standards and safety regulations.
3. Courtesy Transportation
Oversee guest transportation services, ensuring timely, safe, and efficient transport between key locations.
Support scheduling and management of vehicles; ensure proper maintenance and readiness.
Provide direction and training for drivers to ensure service is safe, reliable, and guest-focused.
4. Guided Boat Tour Operations
Oversee the lodge's guided boat tour program, working closely with the Boat Captain.
Support the coordination of daily boat tour schedules, staffing, and guest capacity planning.
Ensure guest safety, satisfaction, and compliance with U.S. Coast Guard and National Park Service regulations.
Assist with resolving day-of operational challenges, weather-related adjustments, and communication with crew and naturalists.
Collaborate with marine and naturalist personnel to maintain tour quality, interpretive excellence, and operational efficiency.
5. Staff Management & Training
Train, schedule, and support departmental supervisors and staff across front desk, transportation, and boat tour operations.
Foster a positive and inclusive work culture that supports teamwork, communication, and high performance.
Conduct performance reviews for direct reports and ensure coaching and development opportunities for all teams.
6. Operational Efficiency & Budget Management
Monitor daily operations for efficiency and adherence to service standards.
Assist with department budgets, expense monitoring, and cost-control processes.
Track operational KPIs and collaborate with department heads to plan and execute improvements.
7. Safety, Compliance, & Maintenance
Ensure adherence to all safety protocols across guest service areas, transportation operations, and boat tour activities.
Coordinate with maintenance staff to ensure facilities, vehicles, and boats are safe, functional, and well-maintained.
Maintain compliance with National Park Service requirements, USCG regulations (for boat tours), and company health & safety standards.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
