Sr. Operations Managers are responsible for all people development and operational objectives to raise the bar and deliver for customers. This includes managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, and fostering a culture of strong employee relations and leadership growth within the Returns Center.
Key job responsibilities
• Drives creation of Safety and Quality process changes and other Lean initiatives to enable their functional area and ultimately the RC to meet and exceed business plan.
• Responsible for the overall safety, quality, operational performance, and customer experience across all departments.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that scalable best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.
A day in the life
• Inspect, measure, and take appropriate action based on prior day and trending performance across all success measures.
• Participate in cross-functional, strategic planning meetings at site and region level.
• Respond to any appropriate escalations in scope.
• Engage, coach, and teach leaders, support team members, and associates across all levels and functions.
• Invest time in planning and execution of long term, scalable solutions for dynamic, complex areas of business need.
About the team
MEM3 is a Reverse Logistics Returns Center in Horn Lake, MS and one of the most dynamic environments in the ReLo network. We are mid-conversion on a Next-Gen Building transformation while running a live operation, producing leadership development programs that have produced network-recognized results, and driving a culture rooted in associate-first leadership and continuous improvement. Our philosophy is simple: Build, Grind, Thrive. We invest in our leaders the same way we invest in our associates with structure, accountability, and genuine development. If you want to lead at a high bar, this is the team.
