Do you have the career opportunities as a Training Operations Specialist you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Job Summary and Qualifications
The Training Operations Specialist exists to improve consistency in training support processes and provide reliable reporting for leadership. This role centralizes logistics, learner support, assignments and intake, trainer systems support, schedule and process analysis, and automation development so trainers can stay focused on facilitation and learner experience.
What you will do in this role:
- Centralizing structural process work currently fragmented across trainer roles
- Improving accuracy, timeliness, and consistency in logistics and learner support
- Creating stronger visibility through reporting, schedule analysis, and operational metrics
- Identifying, designing and implementing automations that reduce manual work and improve process reliability
- Own and execute training logistics and operational coordination for training programs
- Manage learner support processes, including inquiries, intake, and assignment-related support
- Coordinate class support needs to help ensure smooth execution before, during, and after delivery
- Provide first-level support for training systems, LMS processes, virtual classroom tools, and related operational workflows; escalate technical issues when appropriate
- Maintain operational documentation, process standards, and handoff practices
- Make decisions to create consistency and accountability across recurring support tasks
- Maintain confidentiality of protected health information, employee information, and other sensitive business information; practice and adhere to the organization’s Code of Conduct, Mission, and Values
- Produce recurring and ad hoc reporting for training leadership
- Analyze trainer and learner data to identify trends, bottlenecks, risks, and opportunities
- Conduct schedule and process analysis to improve staffing visibility and workload planning
- Build and maintain dashboards, trackers, and reporting tools that improve decision-making
- Establish and monitor operational metrics tied to service quality, turnaround times, and workload distribution
- Design, build, test, implement, and maintain automations that improve training operations
- Create workflows, tools, trackers, forms, templates, and system solutions that reduce administrative burden
- Partner with stakeholders to translate operational needs into practical automated solutions
- Monitor automation performance, troubleshoot issues, and refine solutions over time
- Standardize processes so automated workflows are sustainable and scalable
- Maintain training operations resources, templates, job aids, process documentation, and shared repositories to support version control, accessibility, and consistent team execution
- Lead continuous improvement efforts across logistics, learner support, reporting, and team workflows
What qualifications you will need:
- Bachelor’s Degree required in Education, Communication or Learning Sciences.
- Equivalent work experience may substitute for the degree requirement.
- At least one – two years of training and or development experience required.
- Experience leveraging learning technologies, business process automation, and analytics tools to support training, onboarding, enablement, operational reporting, and workflow optimization in fast-paced, cross-functional environments preferred.
Benefits
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Training Operations Specialist opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
