Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Surgical Services Receptionist with Research Medical Center you can be a part of an organization that is devoted to giving back!
Job Summary and Qualifications
The Surgical Services Receptionist serves as the first point of contact for patients arriving for scheduled surgical procedures. This position is responsible for greeting patients and visitors, completing patient check-in, verifying registration information, providing directions, and assisting patients and families with non-clinical needs throughout the day. The receptionist supports organized, welcoming, and efficient patient experience by coordinating with Pre-Op nursing staff, surgeons, OR, and other surgical services team members to facilitate patient flow.
What you will do in this role
- Greet patients, families, and visitors in a professional, courteous, and welcoming manner.
- Check in patients arriving for scheduled surgical procedures and verify required registration and demographic information according to established workflows.
- Notify the appropriate team members when patients arrive and communicate any registration or check-in concerns.
- Assist patients and visitors with directions, questions, and nonclinical needs.
- Answer and direct incoming telephone calls to appropriate department or team member.
- Maintain patient confidentiality and comply with HIPPA requirements and hospital policies.
- Assist with general clerical duties, documentation, and other administrative tasks as needed.
- Escalate patient concerns, delays, or requests requiring clinical assistance to the appropriate team member.
What qualifications you will need
- High school diploma or equivalent required.
- Previous experience in healthcare reception, patient registration, customer service, or a similar role preferred.
- Strong communication, organization, and customer service skills.
- Basic computer skills and ability to learn hospital registration systems.
- Ability to work in a fast-paced surgical environment while maintaining professionalism and attention to detail.
Benefits
Research Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Research Medical Center is a 585+ bed hospital. Our hospital offers an array of medical and health clinic services. This includes women's services offering obstetrics and fertility, an emergency room, and a trauma center. We offer a Stroke Center, a walk-in clinic, and orthopedics across three Kansas City locations. Our specialty care areas include a Chest Pain Center, Level I Trauma Center, Breast Care Center, Cardiovascular Rehabilitation Programs, and Primary Stroke Center. We are one of 10 HCA Midwest Health hospitals in Kansas City and surrounding areas
Research Psychiatric Center is a 95+ bed facility. We offer acute inpatient, day treatment, and community-based outpatient behavioral healthcare. We treat adolescents, adults, and senior adults for emotional disorders, mental illness, and substance abuse. Our professional staff includes psychiatrists, psychologists, social workers, and licensed professional counselors. We are committed to delivering our patients skilled compassionate care regardless of age or circumstance.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Surgical Amb Receptionist opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
