Onsite Learning Support Specialist
Key Role:
Play a pivotal role in supporting the seamless delivery of learning products and experiences within the organization. Maintain responsibility for coordinating logistics before, during, and after in-person instructor-led training (ILT) wherever it is being held. Ensure that learning products and experiences run efficiently. Develop or contribute to solutions to a variety of in-person or classroom delivery problems of moderate scope and complexity and work independently with some guidance. Maintain responsibility for contributing to and supporting in- person event logistics planning, coordination, and execution. Contribute to and support the execution of project plans, timelines, and providing status towards projects. Work with cross-functional teams, collaborate with subject matter experts, and build relationships with stakeholders at all levels of the organization. Liaise with, and become an escalation point for, learning partners, facilitators, stakeholders, SMEs, and vendors. Collaborate with key stakeholders to ensure delivery expectations and requirements are met. Anticipate and address the needs of training participants and stakeholders, providing exceptional service and timely feedback resolution. Support the data collection methods, such as surveys and attendance rate, to drive continuous improvements with Booz Allen University. Maintain responsibility for ensuring room set up, materials handling, catering, maintaining of the room, enrollment activities, and roster management of all attendees. Assist onsite facilitators during questions and answers from the participants and support answering and resolving or escalating participant questions or issues. Due to the nature of work performed within this facility, U.S. citizenship is required.
Basic Qualifications:
- 2+ years of experience in event coordination or onsite meeting event support
- Experience in software applications such as Microsoft Office Suite, including Word, Excel, and PowerPoint
- Experience in handling the logistics of training sessions, including scheduling facilitators and participants, and managing registrations
- Ability to adapt quickly to changing circumstances and troubleshoot issues
- Ability to be onsite during execution and delivery of learning products and experiences to ensure successful outcomes
- Ability to travel up to 20% of the time
- Ability to work evening or weekend based on program demand
- HS diploma or GED
Additional Qualifications:
- Experience in delivering training content that is engaging, interactive, and effective
- Experience with Workday Learning
- Knowledge of adult learning principles, instructional design methodologies, and training techniques
- Ability to display a commitment to professional curiosity and development by staying abreast of industry trends, best practices, and emerging technologies in learning and development
- Possession of excellent verbal and written communication skills, including conveying complex information clearly and effectively
- Bachelor's degree in Learning and Development or Event Planning
- Learning and development or event planning certification
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $54,000.00 to $123,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.
- If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
- If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.
EEO Commitment
We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.
