The Strategic Analytics and Adoption Team is looking to expand with a new Senior Principal Adoption Manager. As a Senior Principal Adoption Manager, you lead successful adoption delivery engagements for customers to maximize end-user efficiency, and satisfaction. You will analyze and present data to identify areas of opportunity, lead internal and external customer stakeholders to develop and execute complex adoption plans, and achieve customer goals. You will localize the customer support plan by understanding adult learning principles, and leveraging behavior change techniques. A successful Adoption Manager will manage financials, operations, and other capital for complex projects based on contract terms, and propose resolution strategies for project risks, escalating as appropriate. As a leader on the team, you will analyze and report to internal and external customer stakeholders on progress, key performance indicators, and value achieved.
Our vision is to improve client outcomes through strategic consulting resulting in better caregiver and patient experience. We are excited for you to join our innovative team!
Career Level - IC3
Internal Responsibilities
Leverage data analytics and product expertise to develop complex and long-term client adoption plans, including recommendations on services extensions
Ideate, develop, and deploy best-in-class adoption strategies to anticipate and address end-user needs, leveraging broad product expertise
Accountable for overall adoption strategy execution, ensuring contractual commitments are met and delivering a positive clinician experience
Research and lead research, root-cause analysis, and remediation strategies for complex or critical recurring project issues and risks; serve as an escalation point for others as needed
Own onboarding and continuous education strategies for internal, third party, or client resources delivering adoption support and contribute to content as a SME for the larger community
Consult with clients to build and operationalize sustainable, multi-modal client education and continuous support programs
Conduct and deliver extensive analysis that highlights delivered outcomes and realized value, and includes recommendations for extension of or additional business services to drive ongoing organizational improvement
Train and mentor associates within the analytics and adoption community; lead the development and enhancement of processes and best practices
Expectations:
Must be able to obtain and maintain a federal clearance (US Citizen)
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Willing to travel up to 40% as needed
Perform other responsibilities as assigned
External Responsibilities
Leverage data analytics and product expertise to develop complex and long-term client adoption plans, including recommendations on services extensions
Ideate, develop, and deploy best-in-class adoption strategies to anticipate and address end-user needs, leveraging broad product expertise
Accountable for overall adoption strategy execution, ensuring contractual commitments are met and delivering a positive clinician experience
Research and lead research, root-cause analysis, and remediation strategies for complex or critical recurring project issues and risks; serve as an escalation point for others as needed
Own onboarding and continuous education strategies for internal, third party, or client resources delivering adoption support and contribute to content as a SME for the larger community
Consult with clients to build and operationalize sustainable, multi-modal client education and continuous support programs
Conduct and deliver extensive analysis that highlights delivered outcomes and realized value, and includes recommendations for extension of or additional business services to drive ongoing organizational improvement
Train and mentor associates within the analytics and adoption community; lead the development and enhancement of processes and best practices
Expectations:
Must be able to obtain and maintain a federal clearance (US Citizen)
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Willing to travel up to 40% as needed
Perform other responsibilities as assigned
