Position Overview
As a Manager, Logistics Freight Payment at CarMax, you will lead a critical financial operations function responsible for approximately $200M+ in annual payments and revenue reconciliation. This role oversees high-volume billing and payment processes, account reconciliations, accrual support, financial controls, and issue resolution to ensure transactions are accurate, timely, and compliant.
You’ll partner closely with Accounting and other business teams to strengthen financial processes, improve reporting and controls, reduce manual work, and ensure the integrity of financial activity supporting CarMax’s logistics operations.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars, and it’s our associates who help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. This is where innovation meets passion. Be inspired and supported to take us into the future.
Team Overview
You’ll lead a team responsible for the billing, payment, reconciliation, and financial control processes supporting more than $200M in annual transaction activity. The team plays an important role in ensuring financial accuracy, resolving discrepancies, supporting accruals and accounting close activities, and maintaining processes that are efficient, scalable, and audit-ready.
This role will lead and develop analysts while partnering closely with Accounting and other internal teams to strengthen controls, improve processes, and reduce financial risk.
Role Responsibilities
- Oversee high-volume billing, invoice processing, payment, and reconciliation activities, ensuring transactions are accurate, complete, timely, and properly supported.
- Lead account reconciliation and exception-management processes, researching and resolving invoice, payment, and revenue discrepancies.
- Partner closely with Accounting to support accruals, period-end close activities, account reconciliations, and financial reporting accuracy.
- Maintain and strengthen financial controls, documentation, and audit-ready processes related to billing and payment activities.
- Manage third-party payment vendor relationships, including invoice processing, payment programming, system enhancements, controls, and issue resolution.
- Oversee financial processes supporting CarMax fleet toll and fuel programs, with a focus on billing accuracy, reconciliation, controls, and cost management.
- Develop reporting and KPIs to monitor payment accuracy, reconciliation aging, exceptions, outstanding balances, processing efficiency, and financial risk.
- Lead process improvement and automation initiatives that increase payment accuracy, reduce manual invoice handling, improve AutoPay adoption, and streamline reconciliation activities.
- Investigate and resolve complex billing and payment discrepancies while identifying root causes and implementing sustainable solutions.
- Partner with Accounting, Strategic Sourcing, and business stakeholders to ensure financial information is accurate and appropriately reflected in business decisions.
- Coach and develop team members, building strong capabilities in financial analysis, reconciliation, controls, problem solving, and process improvement.
Work Location and Arrangement
This role will be based out of the CarMax Home Office in Richmond, VA, and associates will work onsite four days per week.
Work Authorization
Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role.
Required Qualifications
- Bachelor’s degree in Accounting, Finance, Business, or a related field.
- 5+ years of experience in accounting, billing, accounts payable, financial operations, transaction processing, or a related financial function.
- Experience managing or supporting high-volume billing, invoice processing, payments, reconciliations, or other transactional accounting processes.
- Demonstrated understanding of account reconciliations, accruals, financial controls, and accounting processes.
- 1+ year of project or process improvement experience, with demonstrated ability to organize and lead cross-functional initiatives.
- Strong analytical and problem-solving skills, including the ability to research discrepancies, identify root causes, and drive resolution.
- Strong communication skills with a demonstrated ability to partner across Accounting, Finance, and business teams.
- Proven ability to prioritize competing demands, drive accountability, and improve financial processes in a fast-paced environment.
Preferred Qualifications
- People management experience, with a demonstrated ability to coach and develop accounting or financial operations professionals.
- Experience managing billing, accounts payable, payment processing, reconciliations, or shared-services operations.
- Experience supporting month-end close, accruals, account reconciliations, audit requests, and financial controls.
- Experience identifying and implementing process automation and financial systems improvements.
- Experience with Oracle, Snowflake, or similar ERP, accounting, or analytics platforms.
- Advanced Microsoft Excel skills, including experience analyzing large transactional datasets.
- Experience supporting transportation, supply chain, or logistics-related financial processes is helpful, but not required.
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
