Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Senior Platform Engineer with HCA Healthcare you can be a part of an organization that is devoted to giving back!
Job Summary and Qualifications
JOB SUMMARY
The HCA India Systems Engineer will be responsible for troubleshooting Intune-managed devices for HCA India. Responsibilities include deployment and support of Windows, macOS, iOS, and Android-based devices and their primary components, including operating systems, applications, configuration, and compliance management.
The engineer will serve as a liaison between U.S. and India-based ITG teams, as well as provide escalation support for endpoint issues. A time shift will be necessary to align with the HCA India schedule.
The engineer will perform complex issue resolution and root cause analysis, diagnose issues, and perform quality assurance testing. This role focuses on end-user experience to ensure devices are optimized and operating efficiently. The engineer will also provide documentation for new and existing technologies, as well as technologies nearing end of life.
The engineer will provide direct feedback as a partner to all ITG teams, offer directional and tactical feedback to department members, oversee departmental efforts, and suggest process and procedure improvements. This individual must be self-directed and motivated to learn modern technologies and leadership skills.
The engineer will possess advanced technical skills and collaborate with other ITG departments while contributing to enterprise client strategy. This includes working with ITSD, ITG, Information Security, Field IT Support Staff, Advanced Architecture, DTS Community, and System Administrator Community. The role includes writing and maintaining support documentation and training guides as needed.
The engineer will lead large project efforts involving corporate clients and must possess strong technical expertise in Windows 10/11, Azure, Intune, SCCM, networking, VMware, and Citrix technologies. Strong customer focus, teamwork, communication skills, problem-solving abilities, and a positive attitude are essential.
GENERAL RESPONSIBILITIES
- Supports Intune, SCCM, and Azure Virtual Desktop solutions.
- Provides operational application support.
- Troubleshoots Intune policies and profiles.
- Supports and troubleshoots Windows Autopilot.
- Deploys and manages cloud-ready applications, including LOB applications, Win32 applications, and Microsoft Store applications using Intune.
- Participates in activities that improve departmental and organizational performance.
- Interfaces directly with a wide variety of end users and technical counterparts in other divisions, facilities, and corporate roles.
- Adheres to and supports HCA IT&S standards, policies, and procedures.
- Maintains and protects confidentiality regarding all aspects of patient care.
- Adheres to the Code of Conduct and Mission and Value Statement.
- Mentors desktop consultants through a Team Lead role.
- Provides monthly MOR metrics reporting to department management.
- Performs other duties as assigned.
RELEVANT WORK EXPERIENCE
- Five or more years of related experience.
- Preferred experience with Intune and Entra ID.
MANAGEMENT EXPERIENCE
EDUCATION
- Bachelor’s Degree Required.
- Technical training preferred.
OTHER/SPECIAL QUALIFICATIONS
- Familiarity with creating application packages using the PowerShell App Deployment Toolkit.
- Knowledge of Microsoft Graph and Power BI.
- Strong knowledge of Microsoft Azure, Intune, Windows Autopilot, and Azure Virtual Desktop.
- Experience creating well-written, reusable PowerShell scripts with proper documentation and comments.
- Understanding of device-based and user-based certificates, including SCEP and NDES.
- Excellent teamwork and collaboration skills with the ability to work independently when required.
- Familiarity with the Microsoft Power Platform and experience creating Power Automate flows.
PHYSICAL DEMANDS/WORKING CONDITIONS
- Prolonged sitting at a computer.
- Occasional lifting of up to 15 pounds.
- May require up to 10% travel.
Benefits
HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Senior Platform Engineer opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
