Advanced Services Engineer -Patient Accounting

Oracle Corporation • Cleveland, OH, United States • 2d ago

Qualifications

Oracle Health Patient Accounting experience: Hands-on experience supporting or working with Oracle Health Patient Accounting, including familiarity with application functionality, configuration, and patient accounting workflows.
Healthcare operations knowledge: Understanding of hospital patient accounting and revenue cycle processes and how technology supports daily operations.
Technical troubleshooting skills: Ability to gather information, investigate application issues, document findings, and escalate complex problems appropriately.
Communication and collaboration: Ability to work effectively with hospital users, technical teams, and stakeholders to understand needs and explain solutions clearly.

Internal Responsibilities

Key Responsibilities

Support Oracle Health Patient Accounting: Provide proactive and reactive application support, helping hospital users resolve issues and maintain effective patient accounting operations.
Troubleshoot and resolve incidents: Investigate application and workflow issues, document solutions, and coordinate with Oracle Support, Product Development, and senior technical staff as needed.
Assist with configuration and updates: Perform routine application configuration, software updates, upgrades, and validation activities, seeking guidance when needed.
Improve workflows and documentation: Identify opportunities to streamline processes, reduce repetitive work, and maintain clear technical documentation and customer deliverables.
Partner with and educate hospital users: Participate in customer meetings, communicate technical recommendations, and guide users on application features, changes, and best practices.

External Responsibilities

Key Responsibilities

Support Oracle Health Patient Accounting: Provide proactive and reactive application support, helping hospital users resolve issues and maintain effective patient accounting operations.
Troubleshoot and resolve incidents: Investigate application and workflow issues, document solutions, and coordinate with Oracle Support, Product Development, and senior technical staff as needed.
Assist with configuration and updates: Perform routine application configuration, software updates, upgrades, and validation activities, seeking guidance when needed.
Improve workflows and documentation: Identify opportunities to streamline processes, reduce repetitive work, and maintain clear technical documentation and customer deliverables.
Partner with and educate hospital users: Participate in customer meetings, communicate technical recommendations, and guide users on application features, changes, and best practices.

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