Amazon One Medical is revolutionizing healthcare delivery as part of Amazon's commitment to being Earth's most customer-centric company. For over fifteen years, we've provided innovative primary care solutions combining seamless in-office and 24/7 virtual care services, on-site labs, and comprehensive programs for preventive care, chronic care management, common illnesses, and mental health support.
The General Manager (GM), Healthcare Operations is responsible for leading the Midwest regional geography of clinics with a direct impact on serving members from pediatrics to geriatrics, with on-site lab services. Externally, this individually serves as a point of contact for health system partnerships (HSP) within their defined region, aligning organizational goals with those partners. Internally, the GM works across the commercial and senior health business lines, ensuring functional leaders are executing on SOPs, meeting organizational goals and expectations across safety, quality, customer experience, and financial P&L performance.
An experienced, optimistic and ambitious leader, you are passionate about improving healthcare for all, and will thrive in a fast-paced and ever-changing environment. You demonstrate sound problem-solving skills that scale our capabilities and business. You are adept at driving key performance indicators, and understand the nuances and complexities of the healthcare landscape that are necessary to drive growth. We look for candidates who are excellent communicators, self-motivated, flexible, hardworking, and who like to have fun.
Key job responsibilities
- Establish and execute a market performance plan, including new service offerings, to achieve strategic and operational objectives
- Align people strategies with business needs, recruiting and developing a high-performance leadership team. Foster a culture of engagement to deliver an excellent customer experience. Responsible for local provider and field team staffing
- Responsible for operations and managing the P&L of the region, including all local revenues and operating budgets to achieve cost to serve targets
- Build collaborative and trusting relationships with Health System Partners to ensure the achievement of collective partnership goals, including new market launch and implementation, ongoing performance management, co-chairing Executive Steering Committees, oversight of ONEM/HSP Integration Team activities
- Lead through the application of lean performance improvement methodologies to maximize quality and efficiency of operations
- Keep current on industry and MSA trends, initiatives, and approaches that have potential impact on performance
- Partner regularly with Clinical, Product and Tech, Workforce Management, Marketing, Finance, PXT, Legal, Real Estate, Payer Contracting, Recruiting, and Health Systems Business Development
