We are seeking a results-oriented senior leader to lead programs that deliver scalable technology and experiences that transform how sellers manage their account health within Selling Partner Trust (SPT). This role will drive a portfolio of cross-functional programs that pair strategic thinking with detailed operational execution to deliver significant global impact across our seller trust and compliance programs. The ideal candidate will be a critical partner to SPT leadership, orchestrating program delivery across engineering, product, and operations teams to enable step-change improvement in how sellers manage their account health. This position offers a unique opportunity to shape organizational priorities and serves as a stepping stone to future leadership roles.
Key job responsibilities
Program Leadership & Delivery
- Lead a portfolio of cross-functional programs delivering scalable technology and seller-facing experiences that improve how sellers manage their account health
- Drive programs from planning through delivery across engineering, product, and operations teams, ensuring clear milestones, dependencies, and accountability
- Identify and resolve gaps and dependencies across business, operations, and technical disciplines
- Drive closure on complex, debated topics and cross-functional conflicts
Strategic Planning & Executive Communication
- Contribute to SPT strategic planning, shaping how technology and experience investments are prioritized
- Develop planning artifacts including PR/FAQs, Three Year Vision (3YV), Quarterly Business Reviews (QBR), and OP1 documentation
- Write executive-level documents for senior leadership (VP/SVP) highlighting program progress, risks, and outcomes
- Oversee goal-setting and update processes across programs, ensuring aligned goals and accountability
Scale & Stakeholder Management
- Lead process-improvement initiatives that reduce manual overhead and scale account-health capabilities
- Partner with cross-functional teams to deliver measurable impact on seller account-health outcomes
- Manage stakeholder relationships across multiple levels of leadership up to VP level
About the team
Our team’s North Star vision is to support and protect seller business continuity so they can confidently invest in growing with Amazon. To achieve this vision, our strategy focuses on three interconnected areas: (1) Governance – ensuring Amazon enforcements are accurate, predictable, and only taken when necessary; (2) Seller Experience – providing transparent, actionable information coupled with efficient remediation pathways so Sellers can restore business operations quickly and independently; and (3) Support – providing Sellers with the support when issues arise and in a way that clearly demonstrates Amazon’s commitment to their business.
