Do you have the career opportunities as a Technical Analyst II you want with your current employer? We have an exciting opportunity for you to join Medical City Dallas which is part of the nation's leading provider of healthcare services, HCA Healthcare.
Job Summary and Qualifications
The Technical Analyst II implements and supports facility and division desktop equipment and serves as the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. This role is also responsible for mentoring, supporting, and training entry-level Technical Analysts. Problems beyond the scope of responsibility are communicated in a timely manner to senior-level support personnel. Support is provided to other division and facility IT personnel as needed, and participation in around-the-clock on-call support is required based on division IT staff rotation.
The Technical Analyst II adheres to and supports HCA IT policies and procedures and recommends process improvements that enhance the implementation, maintenance, and support of desktop equipment and software. Based on proficiency with PC-based equipment and cabling, this role can provide expanded onsite support to technical resources when needed.
General Responsibilities
- Effectively works with customers, Service Desk personnel, and Technical Services staff.
- Participates in meetings, committees, and continuing education activities to improve individual, departmental, and organizational performance.
- Mentors, trains, and supports entry-level technical analysts.
- Installs and repairs facility and division IT equipment and software in accordance with company standards and guidelines, including terminals, personal computers, printers, cabling, and related software products.
- Responds to and resolves inquiries and requests for assistance with facility and division computer systems while providing exceptional customer support.
- Analyzes and provides hands-on support for moderately complex and complex technical issues. Determines the appropriate technical area or vendor to resolve problems and coordinates with other technical teams as necessary.
- Logs and tracks issues and reviews problem tracking databases.
- Maintains documentation for incidents and requests and escalates complex issues according to documented procedures.
- Assists and trains users on facility and division technology.
- Performs preventative maintenance activities.
- Performs facility-based moves, additions, and changes as needed.
- Recommends process improvements that enhance the implementation, maintenance, and support of desktop equipment and software.
- Serves as a subject matter expert for designated systems and applications.
- Leads local projects independently.
- Participates in on-call support rotation.
- Maintains and protects confidentiality of patient care and employee information.
- Adheres to Code of Conduct and Mission and Value Statement.
- Performs additional duties as assigned.
Knowledge, Skills, and Abilities
- Strong communication skills.
- Comfortable using a scientific approach to problem solving and hypothesis testing.
- Curious mindset with strong pattern recognition and willingness to challenge assumptions.
- Ability to manage and prioritize workload effectively.
- Strong multitasking capabilities.
- Strong analytical, mathematical, and reasoning skills.
- Customer-focused approach.
- Excellent verbal and written communication skills.
- Proficiency with Microsoft Office applications.
- Ability to provide onsite technology support for projects.
- Ability to drive to assigned sites to complete work.
- Ability to travel to remote facilities as required.
Education
- Bachelor's degree in Information Systems preferred or equivalent work experience.
Experience
- General work experience in information technology or healthcare preferred.
- Certifications and Licenses
- Basic certification in A+ and Microsoft products preferred. Relevant education and experience may be substituted.
- Valid driver's license, proof of auto insurance, and reliable personal transportation capable of transporting work equipment
BenefitsMedical City Dallas offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Technical Analyst II opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
