IVR Developer
Who are we?
Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.
As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for?
The role of the Software Engineer is to analyze business requirements, develop a design plan, translate plan into program specifications (or a manual process), code, test, and coordinate implementation.
Where you will have an impact
- Work with internal associates to identify business challenges and opportunities for improvement
- Develop work plans for assigned projects
- New and existing software maintenance
- Translate requirements into programming specifications
- Code and test program changes, created or installed
- Support full life cycle of application software development from project conceptualization, planning, development, testing, implementation and maintenance.
- Review project requests and recommends action to be taken
- Complete all required documentation to meet department standards
- Organizational skills with the ability to work multiple projects simultaneously
- Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA)
- Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals
- This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
What’s necessary to do the job?
- Minimum of 2-3 years’ experience providing IVR support, analysis and troubleshooting in a Contact Center environment
- Complete required documentation/callflows for application implementations
- A working knowledge of IVR environments and operating systems
- Experience adding features and functionality to existing IVR applications
- A working knowledge of telephony technologies including call routing, SMS, VOIP
- Competent in the production of technical documentation
- Knowledge of medical insurance, and optical systems/industry a plus
- Knowledge / experience working with NICE CXone a plus
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
The wage range for applicants for this position is [$100,000.00 to $110,000.00].
All incentives and benefits are subject to the applicable plan terms.
