Overview
Pay: $31.70/HR
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members
ABM is searching for a dynamic Account Supervisor. Ideal candidates will have experience in service-related industry.
Responsibilities:
- Primary responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation, training of custodians and support personnel, customer relations, and special project work as requested.
- This individual will also ensure that all managed services are being provided in a proper and cost-effective manner.
- Control expenses within the assigned area of responsibility
- Maintain staff by assisting talent acquisition in recruiting and selecting employees
- Training employees; maintain a safe, secure, and legal work environment; develop personal growth opportunities
- Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements are being met per the contract
- Maintain an environment that is sanitary, attractive, and in orderly condition
- Demonstrate and promote company culture, values and management philosophy
- Maintain quality service by enforcing quality and customer service standards; analyze and resolve quality and customer service problems; identify trends; recommend improvements
- Manages Custodial Supervisors
- Job duties may be modified at any time
Minimum Requirements
- Work experience in a similar position is required
- A minimum of five (5) years of supervisory experience in a service-related field with high customer/client contact
- Strong service/quality attitude
- Ability to plan, organize, prioritize, and achieve effective time management
- Ability to work under pressure and meet established goals and objectives
- Strong public speaking skills
- Sense of urgency & ability to meet deadlines; self-directed
- Exceptional communication, basic unit financial, interpersonal and technical skills are necessary