Description
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Customer Service Rep WFH with Work from Home you can be a part of an organization that is devoted to giving back!
Benefits
Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Work from Home family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Rep WFH to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
A Customer Service Representative is responsible for answering incoming calls from patients and medical staff and placing outbound calls. The CSR will obtain meal orders by assisting the patient in their meal selections, according to their prescribed diet, in a prompt and courteous manner and enter them in the Food Service application. Manage daily operations including but not limited to: Meditech EHR, Food Service application, call center equipment, virtual phone and other programs.
- Provide appropriate customer service to all clients
- Schedule meal requests accurately and completely
- Communicate effectively and timely to depts. through verbal and written communication
- Complete all training and education as appropriate
- Cross train to other scheduling areas upon request
- Complete reports accurately and timely
- Utilize computer software for scheduling of client meals
- Attendance and being on time, ready to work your scheduled hours is an essential job function
- Phoned and/or faxed orders for meals processed in a prompt and timely manner within 1-3 minutes
- Orders sent to Kitchen via the computer promptly
- Orders taken via phone from patient, family member or dietary staff in a prompt, courteous manner
- Confirms order with caller prior to closure on the phone
- Establishes and maintains a positive, cooperative working relationship all departments while keeping phone calls concise
- Correctly utilizes the screens in Hospitality Suite for placing orders
- Able to read the screens in Hospitality Suite regarding orders being placed & sent to the kitchen
- Able to manage patients appropriately in Computrition
- Communicates changes in menu items availability according to department guidelines
- Assists with orientation of new employees as needed and serves as a resource within the department
- Appropriately responds and even seeks out constructive feedback to continually improve personal and departmental performance
- Recognized by customers as knowledgeable and helpful in ordering the meals with no reports of problems
- Follow Telecommuting Policy/Remote Worker Agreement
What qualifications you will need:
- High School Education/GED preferred
- Customer Service, Call Center experience or Guest Services preferred
- Ability to use a PC, type, listen, interact, and communicate verbally and in writing. Bilingual skills a plus
Medical City Plano opened in 1975 and provides Plano and Collin County with advanced health care. Medical City Plano is a 600+ bed acute care hospital. We have more than 2,000 employees and over 1,400 physicians on staff. Our main campus in Plano has a cancer treatment center and cardiovascular programs. We have The Bariatric Surgery Institute, a Wound Care Center and inpatient rehabilitation. We also offer complete womens and childrens services. This includes a high-risk antepartum unit and a Level 3 neonatal intensive-care unit. We were the first hospital in Dallas, Collin or Denton counties to be named a Comprehensive Stroke Center by the Texas Department of State Health Services. Medical City Plano was the first Level I Trauma Center in Collin County and The Burn & Reconstructive Center of Texas was the first burn center in Collin County. As a part of the Medical City network of hospitals and specialists, patients are ensured access to leading medical experts and advanced healthcare innovations.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Customer Service Rep WFH opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.