POSITION SUMMARY:
The Nitro Support Ninja supports Power employees with issues related to PHRG’s internal Ruby-on-Rails application; Nitro.
They work as a team to assist Power’s employees through support tickets, calls, and in-person troubleshooting. Their goal is to provide assistance to Nitro users by identifying new or existing issues, documenting them, and raising to our product teams for resolution.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides internal support for PHRG’s internal Ruby-on-Rails application, Nitro
- Constant engagement with ticket queue, ensuring quick response/resolution, and monitors for emerging critical issues
- Identifies, diagnoses and documents bugs or work-flow issues
- Escalates issues to Tier 2 to resolve long-standing or critical issues that may arise
- Receives after hours support calls (weeknights or weekends) on a rotating schedule
- Ability to learn new processes and procedures
- Must be able to sit at a desk and type for 8 hours a day
- Other as assigned by Management
CORE COMPETENCIES:
Must have the ability to prioritize and manage tasks to complete projects and meet deadlines. Must be extremely organized, detail-oriented and possess critical thinking skills. Must have the ability to work well in a team environment, be self-motivated, and be able to work with little direct supervision. Must have strong written, verbal and quantitative skills, and a proficiency in web applications.
EDUCATION AND EXPERIENCE:
- High school diploma or equivalent required. One year of experience in other technical support settings preferred. Associate’s degree in Information Technology, Computer Science or related field a plus.
SALARY AND BENEFITS:
- Full medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family
- Ample paid vacation and holiday
- A competitive 401(k) retirement savings program matched by Power
- Subsidized child care and fertility benefits
- Paid parental leave
- All the tech you need - We'll pay for whatever hardware and software you need to work and make sure you're regularly upgraded to the latest versions
- Personal development - Personal development courses, books, & conferences.
- Paid parental leave - When the time comes to welcome a new member of the family, we offer paid parental leave.
- Nitro Create: Powers own tech conference (2 times per year).
Power Home Remodeling Group is an equal opportunity employer, and we are committed to hiring a diverse and talented workforce. If you have a disability or special need that requires accommodation, please submit the accommodation request to recruiting@powerhrg.com
