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About this role:Wells Fargo is seeking an Operations Processor as part of the Centralized Mail team within the Enterprise Complaint Management Office (ECMO)
In this role, you will:- Perform moderately complex operations duties in support of either a service center or department environment
- Require knowledge of company and Complaint Management Office policies and practices
- Prepare, review, scan, and distribute incoming and outgoing mail
- Regularly review and track information on daily work completed
- Review communications through multiple channels including physical mail, or email channels
- Monitor and complete multiple different tasks/assignment as needed.
- Process mail per the requested mailing/delivery instructions
Required Qualifications:- 2+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- Excellent verbal, written, and interpersonal communication skills.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
- High attention to detail and accuracy.
- Experienced in time management including organizing, prioritizing and completing multiple tasks in a high-volume environment and within critical time frames
- Interact with integrity and a high level of professionalism.
Job Expectations:- Effectively process requests to send customer correspondence from the Executive Office within required timeframes.
- Collaborate with team members and partners to effectively respond to customers regarding their complaints and concerns.
- Hold yourself to a high level of professionalism.
- Ability to work on-site at one of the stated locations.
- Work hours Monday through Friday, 7:00 am-3:30 pm CT
@RWF22
Posting End Date: 5 Dec 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
