The Salesforce Administrator is responsible for the day-to-day management, configuration, support, and improvement of the Salesforce CRM platform. This role involves working closely with marketing, IT, the commercial team, and our franchise community to understand their needs and provide technical solutions that enhance productivity, streamline processes, and maximize the company's use of Salesforce.
Essential Responsibilities
Salesforce Management & Configuration:
- Configure Salesforce to meet business requirements, including user roles, profiles, permissions, page layouts, workflows, and approval processes.
- Create and manage fields, objects, record types, and relationships.
- Implement Salesforce customizations, such as reports, dashboards, and list views.
- Manage data integrity and data cleansing processes, including duplicate record management.
- Conduct regular system audits to ensure compliance with best practices and internal standards.
User Support & Training:
- Provided day-to-day support for Salesforce users, troubleshooted issues, and answered questions.
- Develop and deliver training sessions for new and existing users to maximize their use of the Salesforce platform.
- Create and maintain user documentation, manuals, and training materials.
- Assist with onboarding new users and setting up user accounts.
Process Improvement:
- Collaborate with various departments (e.g., Sales, Marketing, Customer Support) to identify and implement process improvements within Salesforce.
- Develop and optimize workflows, approval processes, and automation rules to improve efficiency and reduce manual tasks.
- Work with stakeholders to gather requirements and translate them into technical specifications for new Salesforce projects and enhancements.
System Maintenance & Upgrades:
- Stay up-to-date with Salesforce releases, new features, and best practices, and implement relevant updates to the system.
- Manage system upgrades, ensuring minimal disruption to users.
- Coordinate with Salesforce support for any system issues or escalations.
Collaboration & Communication:
- Collaborate with cross-functional teams to ensure Salesforce aligns with the organization's goals and objectives.
- Communicate system changes and updates to stakeholders in a clear and timely manner.
- Work closely with the Salesforce development team to oversee the deployment of new features and customizations.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the associate for this job. Duties, obligations, and activities may change at any time with or without notice.
Qualifications
- Bachelor's Degree in IT or a related field
- 4 or more years of experience working with Salesforce in an analyst or administrator capacity
Physical Requirements / Work Environment
The physical demands required to perform the essential responsibilities of this position are as follows. Reasonable accommodations will be made available if necessary and/or as required by law.
- The position requires the associate to regularly sit, use hands to handle or touch, talk, hear, and occasionally lift up to ten pounds
- This position requires regular use of a computer, copier, and other standard office equipment
- The level of noise in the office-working environment is quiet
Affirmative Action / EEO Statement
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.
