About this role: Wells Fargo is seeking a Business Relationship Support Associate in Global Treasury Management Dedicated Service Team as a part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:
- Provide support for a portfolio of customers
- Work with business client managers to maintain a portfolio of accounts
- Oversee overall customer experience
- Handle customer issues and assist in decisions with business client managers
- Help with customer associated risk management
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- Handle medium to complex customer issues which include escalation and resolution
- Collaborate and consult with peers, colleagues, and managers to resolve medium to complex issues
Required Qualifications:
- 6+ months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 6+ months of Treasury Management product knowledge and experience
Desired Qualifications:
- 6 plus months Treasury Management Dedicated Client Services Experience
- 6 plus months experience supporting Complex Treasury Management Products (Ex: ECS Product Suite, BAI, International Wires)
- Intermediate knowledge of Treasury Management Tools and Applications (Ex: UAM, Service View, Hogan)
- Intermediate knowledge of Commercial banking or Corporate Investment Banking client base
- Strong personal leadership skills, including initiative, accountability and the ability to inspire and motivate others
- Energetic, quick learner, positive attitude, willing to work as a team player in a team environment
- Ability to navigate multiple Treasury Management systems, applications, and utilize search tools to find information
- Ability to provide strong customer service and develop customer relationships
- Problem analysis and resolution skills
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills
- Ability to work effectively in a team environment and across all organizational levels
- Ability to work in a fast-paced deadline driven environment
- Strong telephone etiquette skills
- Intermediate Microsoft Office skills
Job Expectations:
- Ability to travel 10%
- The hours for this position are 9:00 AM to 6:00 PM EST
- This position offers a hybrid work schedule. Required 3 days in specified location per week.
Posting End Date: 8 Oct 2024
*Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
