The Alarm Monitor position and associated services provide 24/7 monitoring and troubleshooting of all alarm and closed-circuit television (CCTV) systems installed and annunciating at designated high-profile facilities.
Minimum Qualifications at Entry:Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Basic Qualifications
- U.S. Citizenship is preferred.
Education | Experience
- High School Diploma or equivalent
- Ability to acquire and maintain any other specific special clearances/access requirements.
Background Prerequisites
Must undergo and meet company standards for background and reference checks, controlled substance testing, may need to meet Physical examination requirements per assignment and behavioral selection survey, in addition to any mandatory licensing requirements.
Competencies (as demonstrated through experience, training, and/or testing):
- Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements.
- Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
- Ability to carry out instructions furnished in written, oral, or diagrammatic form and the ability to write routine correspondence, including logs and reports.
- Ability to interact in a professional manner in both individual and group settings
- Ability to make minor decisions in accordance with rules and regulations as they apply to work problems
- Ability to be an effective team member; to maintain professional composure when dealing with unusual circumstances; to adapt to changes in the external environment and organization and possess good organizational skills.
- Ability to provide high quality customer service. Courteous telephone manner: good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
- Ability to work with computers and the necessary software typically used by the department
WORKING CONDITIONS (Physical/Mental Demands):
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:
- Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
- May be exposed to or required to handle sensitive and confidential information.
- Required to respond to emergencies.
- May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- May be required to work overtime without advance notice. May be required to work rotating shifts.
- Required ability to handle multiple tasks concurrently.
- May be required to utilize skills for keyboarding, basic computer usage and operating controls.
- Must be able to see, hear, speak, and write clearly in order to communicate with employees and clients, observe and report incidents, and direct others.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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VA License Number: 11-4665 | NV PILB Lic #1411