Overview
This part-time position is responsible for performing a range of daily Order Management tasks that ensure timely, accurate processing of orders and organization of the stockroom. This role also assists in sales and merchandising in the store.
What We Stand For
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.
Responsibilities
In Order Management, you are
- Partnering with the Managers on ensuring that Order Management is evaluated each day to meet the demand for Curbside Pick Up and Local Delivery
- Supporting the Managers in executing all daily tasks ensuring that all orders are completed on time
- Communicating and following up with customers on issues regarding their orders, all the way through resolution
- Managing the stockroom to ensure it is organized and well-maintained to support visual and selling efforts of the store
- Adhering to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail
- Perform daily locations audits on Customers’ Orders
- Executing changes to Staging Locations and Elfa Pull Sequence
- Reviewing and taking timely action on the Product Not Arriving as Expected Report
- Identifying and helping to develop a strong, efficient order processing team that contributes to a positive customer experience with Curbside Pickup and Local Delivery
In Sales, you are
- Engaging in thoughtful conversations with customers while maintaining the visual appearance of the store.
- Coaching employees on selling, merchandising and inventory awareness.
- Leading the salesfloor in partnership with Managers.
- Designing custom spaces.
- Engaging with customers at the register, offering product information and sharing promotions as a brand ambassador.
- Keeping pace with customers, balancing multiple priorities and using good judgment to manage time.
In Merchandising, you are
- Coordinating ongoing visual maintenance, merchandise processing and campaign set-ups
- Organizing and ensuring we have a well-merchandised store.
- Presenting products, unloading trucks, lifting boxes, climbing ladders and cleaning the store.
- Working with a great team, surrounded by lively music, resulting in a huge sense of accomplishment.
We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health, grow your career, and find balance in your life.
Here's a peek at what you can expect:
- Rewarding pay to recognize the value you bring to the team: Starting at $17.00 - $19.00/hour
- Competitive health, dental, and vision plans to keep you and your loved ones well.
- 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
- Unique "1equals3" website for easy access to your benefits information and company updates.
- We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.
For our full-time associates, we offer even more:
- Peace-of-mind benefits: Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs).
- Family-focused support: Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program.
- Work-life balance boosters: Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes.
- Discounts galore: Enjoy a hefty discount on our amazing products, including merchandise, custom spaces, and services, gift cards, and pet insurance (because fur-babies matter!).
- Recognition you deserve: We honor our employees with service awards and retirement gifts, celebrate those who exemplify our core principles, and recognize exceptional daily contributions.
- Thriving with diversity: Participate in our Employee Resource and Affinity Groups and help guide how we give back to the community, while having a space to connect, support one another, and celebrate cultural heritages.
But that's not all! We offer a fun and collaborative work environment where you can learn, grow, and make a real difference.
Qualifications
- Inventory experience
- Strong computer skills
- You love to engage with people. You’re the person who strikes up a conversation and makes a connection.
- You are passionate about connecting with customers and your team to provide clear, concise, compassionate communication.
- People say you have a heart for service. You love to sell. For you, it’s about learning what a customer truly needs and offering suggestions.
- You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience.
- You take pride in your work. It’s your store!
- You love checklists. You like to stay busy, balance priorities and utilize your organizational skills.
- You understand retail is an ever-changing industry and remain flexible with your schedule.
- You want to delight the people around you and can’t wait to share that at The Container Store!
- You are at least 18 years of age.
The Container Store promotes a smoke-free, drug-free environment.
We are proud to be an Equal Opportunity Employer and comply with the
Americans with Disabilities Act
Stores Physical Requirements
State Specific Notices
