Overview
The District Manager will manage the work within the appropriate budget requirements and work closely with the customer or building management company. Work with any customer issues as well as employee relations issues.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members
Essential Duties
- Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.
- Ensure that the implementation and enforcement of the ABM Safety Program is consistent across all assigned sites, and that the ABM Account Manager and staff are held accountable for the ownership and implementation of the program.
- Ensures that ABM processes and procedures are followed and hold ABM site leadership teams accountable for using these processes to effectively manage the implementation of the contract and the completion of work.
- Manages performance of the ABM site teams, holds Site Managers/Project Managers accountable for results and addresses employee relations issues in a timely manner.
- Oversee the performance monitoring structure ad reporting for the assigned contracts, including weekly, monthly, and quarterly reports and KPIs that give insight into performance and trends.
- Ensures effective project and contract management governance, procedures, tools and financial controls are established and maintained for ABM and project operations at assigned sites
- Provides oversight to ensure that all necessary planning and project controls tools/elements are in place, meet ABM standards/expectations, and are being implemented to support outage and project execution
- Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
- Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
- Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
- Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
- Carry out both positive recognition and disciplinary action as needed, and train subordinates as needed.
- Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims.
- Assists in district supply systems and with ordering supplies.
- Ensure subordinates provide proper supply levels to all accounts within supply expense budget given. No discretionary spending without PRIOR approval of branch management.
- Work consistently toward securing sales.
- Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
- Carry out both positive recognition and disciplinary action as needed. Train subordinates as needed.
- Maintain business in line with branch financial goals by managing job budgets and costs associated to area of direct responsibility. Assumes responsibility for supervisor vacation and holiday replacement coverage.
- Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims. Assists in reviewing workers compensation claims relevant to area of responsibility to ensure proper handling.
- Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
- Assists in branch supply systems /order supplies.
- Assists Branch Manager with assigned tasks.
- Perform all other duties as assigned or requested.
MINIMUM REQUIREMENTS
- 3-5 Years’ experience in a service-oriented environment
- Must be able to prepare advanced documents using Microsoft Office Suite including Word, Excel, and PowerPoint.
- Bachelor’s degree preferred.
- Good communication skills both written and verbal.
- Proven ability to work with and communicate with front line employees as well as upper-level management team.
