Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
As a Business Process Effectiveness Analyst within the Comcast Cybersecurity Team, you will be responsible for driving transparency by creating and maintaining well written documentation to streamline business operations processes to support our mission. Working at the intersection of business and technology, you will support other business operational processes that provide you the opportunity to sharpen your analytical and communication skills.
Job Description
What You Will Do
- Create and maintain documentation repositories that help support the organizations mission and create positive employee experiences
- Drive transparency by creating well written communications for numerous stakeholders which includes the transformation of technical requirements into business needs, detail analysis of complex business cases, and communicating expectations of timelines
- Develop and update process documentation surrounding various business operations activities
- Track elevations from the employee net promoter survey and create a solution to strategically communicate updates to various stakeholders across organizations
What You Should Possess
- Understanding of 3rd party labor, public cloud financials and budget processes
- Attention to detail with strong organization skills, with capability to work independently to plan (self-motivated), structure, and support pursuit activities
- Good data analysis and manipulation skills via Excel/SQL
- Excellent written and oral communication skills to be able to work with multitudes of Process Owners.
- Ability to convey complex matters is a digestible format using tools such as PowerPoint/Excel/Word/Smartsheet/SharePoint
- Partner with stakeholders to understand project roadmaps and their influence on budget and long-range planning
- Understanding of the Cybersecurity sector and able to credibly coordinate between technical teams and business stakeholders
- Bachelor's degree and approximately 1-5 years of related work experience
Core Responsibilities
- Leads analysis and design of existing and new business processes that span multiple areas of the organization, including Customer Operations, Sales Operations, Marketing, Training, Finance and Legal.
- Develops scalable processes to support and benefit the Company's architecture vision.
- Deconstructs technical concepts and metrics to facilitate process development.
- Helps to define success metrics for each new system or process and establishes a plan to track, monitor and measure the success of those metrics.
- Completes assessments of business processes and documents each of the following areas: problem statements, process flows, gap analyses and solution recommendations.
- Develops repeatable and thus scalable, plans and processes in order to speed time to market and improve operational efficiency.
- Interacts closely with matrixed cross-functional teams (both field and corporate) in order to secure alignment.
- Diagnoses, corrects and documents issues, risks and problems using Quality Assurance (QA) practices.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
What You Can Expect
- A cool and casual work environment
- A chance to showcase your skills to executives throughout the Comcast TPX Organization
- A culture of innovation and continuous learning
- Training, support, and feedback to expand and evolve your expertise
- Opportunities to impact the security posture of Comcast products in millions of homes and businesses
Employees At All Levels Are Expected To:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Business Reporting; Microsoft Excel; Business Operations; Microsoft PowerPoint
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
