JOB SCOPE
The Systems Engineer is responsible for monitoring and supporting the service delivery of nationwide WIFI networks while applying a customer-centric approach to troubleshooting and resolving service-impacting issues in a high-performance environment. The Engineer will collaborate with internal and external organizations including Wireless Ops, NOC, Net Ops, Field Ops, Engineering, Product management, and 3rd parties to deliver a best-in-class Wireless Network experience for our customers.
DUTIES AND RESPONSIBILITIES
- Focus on customer’s wireless service experience and improving network performance.
- Vigorously pursue high standards of wireless network performance and availability.
- Triage service impacts, determine root cause, and resolve impairments with urgency.
- Collaborate with cross-functional teams and third parties to proactively identify and resolve system, network, and customer impacts.
- Provide Tier2/Tier3 troubleshooting supporting a wireless service.
- Proficient in operating system environments, including Linux, Cisco IOS/NX-OS, UCS, Juniper JunOS, Ruckus VsZ, Brocade Fabric-OS, VMWare ESX-I, vSphere, Nokia SR-OS, Kubernetes (e.g., managing containerized applications with Docker and Kubernetes).
- Provide timely incident assessments and root cause analysis (RCA) summaries.
- Create detailed documentation and contribute to the development of processes and procedures that improve service performance and team effectiveness.
- Contribute to network problem reports to develop insights into service performance.
- Perform service impact analyses and validate the success of maintenance activities.
- Proactively identify automation opportunities to improve support and network performance.
- Participate in and contribute to cross-functional knowledge transfer across engineers and between other vertical departments to advance skills and expertise and foster collaboration.
- Create detailed documentation and contribute to the development of processes and procedures.
- Perform other, collateral duties as requested by management.
BASIC / MINIMUM QUALIFICATIONS
- Bachelor's degree in Telecommunications/ Computer Science, Wireless Communications, or related field and/or equivalent work experience
- Minimum five (5) years of engineering experience
- Minimum three (3) years of System Administration work experience
- Must be able work the following shift: Monday thru Friday from 9:00AM - 6:00PM
ADDITIONAL JOB QUALIFICATIONS
- Advanced working knowledge in operating system environments, including Linux, Cisco IOS/NX-OS, UCS, Juniper JunOS, Ruckus VsZ, Brocade Fabric-OS, VMWare ESX-I, vSphere, Nokia SR-OS, Kubernetes (e.g., managing containerized applications with Docker and Kubernetes).
- Demonstrable experience troubleshooting wireless network and infrastructure system impacts, with a keen ability to quickly assess and resolve wireless service impairments.
- Advanced knowledge of IP routing, routing protocols such as BGP, IS-IS, and OSPF, as well as enabling and troubleshooting protocols and platforms such as DHCP, DNS, and Wireless core network requirements.
- In-depth experience with AAA applications including RADIUS, RADSEC, TACACS+ and Diameter.
- Working knowledge of Splunk, Netscout (nG1, nBA, nSA, Ngenius Pulse), Wireshark, DataDog, and additional network monitoring, packet analysis, and analytics tools.
- Knowledge and use of development/automation tools, application frameworks, and testing tools such as Python, Shell, BASH, Ansible (e.g., automating deployment, configuration, and management tasks), YAML, XML.
- Experience with large wireless networks and MSO/Wireless Operator topologies.
- Advanced working knowledge of Data Networking Architectures, Models and Protocols (OSI 7-Layer Model, TCP/IP, Optical Networking, UDP, including specific expertise aligned with Wireless core network requirements.
- Advanced working knowledge with the following systems Nokia AAA, Nokia 7750, Cisco UCS, Ruckus vSZ/SCG, Brocade ICX, Juniper SRX, Cisco WLC, Cisco Prime, Cisco Nexus/ASR
- Advanced knowledge of industry specifications and standards (some examples are RFC, IEEE, ANSI, Fiber, DOCSIS, HFC plant, etc.).
PREFERRED QUALIFICATIONS
- Minimum four (4) years of Network Operations work experience
- Minimum four (4) years of Wireless systems work experience.
- Network Certifications: CCNA, CCNP, JNCIA, JNCIS, CWNA
- Linux Certifications: Linux+, LPIC, RHCA, or RHCE
- Certified Kubernetes Administrator (CKA)
- VCP-DCV or comparable VMware certification
- AWS Certified Solutions Architect – Associate or comparable cloud-based certification.
- Docker Certified Associate (DCA)
#LI-MA
ISY350-NTO 2024-41790 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive
pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-10-17 11:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$78,900.00 and $139,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
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