At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s in it for you:
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
This Services Coordination Leader is responsible for the coordination and execution of all service offerings, and success of the service team for the Life Science Solutions Services business. A part of Trane Technologies, the Life Science Solutions Services team, including Diversified Laboratory Repair, Helmer Scientific, and FARRAR Scientific, is a full-service organization providing maintenance and repair services to all brands and types of laboratory equipment around the world. You will bring customer-centric thinking, strong services acumen, and business leadership to a growing service organization.
The focus of this role is to mentor, coach and lead multiple service coordination teams, and mold them into a cohesive, collaborative organization coordinating global services. A skilled leader, you will be able to effectively communicate our priorities to all stakeholders – including coordinators, technicians, team leads, area managers, regional leaders, customers, and senior leadership. You will be responsible for all aspects of service coordination and achievement of service KPIs, creating customers for life.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
Where is the work:
- This position has been designated as remote within the geography of the United States of America.
SAFETY SENSITIVE:This role has been designated by the company as Safety Sensitive
What you will do:
- Overall responsibility for all service coordination activities with internal and external customers, including customer service, quoting, dispatching, scheduling, invoicing, parts procurement, and inventory management.
- Develop infrastructure, resource plans, and competencies for a service coordination team to support scaling from a regional to a global services business.
- Hire, retain, develop, train, coach, lead, and motivate a diverse workforce for optimal results.
- Support achievement of target objectives for service KPIs including backlog, quotes, margin, retention, compliance, invoicing, cash flow, quality, and utilization.
- Coordination of all services offerings across all covered equipment types, including emergency repair, preventive maintenance, service agreements, turnkey projects, relocation services, rental services, validation services, and all future service offerings.
- Coordination of all services through internal self-perform teams and third-party, subcontracted service partners.
- Gain strong command of customer needs and market opportunities to position our solutions, and to provide input into the larger organization’s future roadmaps and plans.
- Regular travel required to meet with services teams.
What you will bring:
- Bachelor's degree or equivalent combination of education and experience.
- A minimum of 5 years’ experience in service coordination, preferably in a technical, cold storage or laboratory environment.
- Solid knowledge of CRM (Customer Relationship Management) applications and functions.
- Business acumen – ability to identify and activate levers to create business and customer value from technical services.
- Leadership – ability to attract, hire, retain, coach, motivate, and empower.
- Initiative – motivation to lead, influence, and coach positive change management to deliver business outcomes.
- Collaborative spirit – ability to work well with all levels of customer and internal organizations.
- Executive presence – ability to inspire confidence in colleagues and customers with excellent communication skills.
Compensation:
Total Target Compensation: $115,000 - $175,000 inclusive of base salary plus incentive
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
Equal Employment Opportunity:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
