At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world.
As part of Trane Technologies’ Life Science Solutions, Diversified Laboratory Repair® is not just a laboratory equipment service company; we are the pioneers of innovative life science solutions for laboratories and research facilities. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Diversified Laboratory Repair is currently seeking a Services Manager in the Gaithersburg, MD area.
Why join the Diversified Laboratory Team:
Competitive Pay: Highly competitive and comprehensive total compensation program. Overtime opportunities are available.
Benefits: Medical, dental, vision, 401k with up to 6% matching, core company contribution of 2%, 9 paid holidays, 3 floating holidays, 15 days of vacation time, and more!
Career Advancement: opportunities for career development and promotions as well as a tuition coverage for industry certifications and education
Perks: Newer company vehicle, gas card, high speed laptop, smartphone, tools provided, uniforms, PPE and safety boot allowance.
Independent Work Days: At Trane, we trust you to get the job done right. Most days, you’ll be dispatched from your house and can enjoy working independently in the field!
Responsibilities:
- Manage a team of field service refrigeration technicians, providing leadership for all service activities.This includes emergency repair, preventive maintenance, service agreements, turnkey projects, validation services, and any future service offerings.
- Achievement of target objectives for service KPIs including revenue, margin, retention, compliance, quality, and utilization.
- Hire, retain, develop, train, coach, lead, and motivate a talented, diverse workforce for optimal results.
- Responsible for the performance of the service team and accountable for the strategy and achievement of specific objectives.
- Partner across the organization to ensure service customers have an optimal experience.
- Continuously improve processes to increase utilization rates to meet customer demands or business needs.
- Coordinate closely with leadership team to unlock profitable growth while maintaining service quality excellence.
- Gain strong command of customer needs and market opportunities to position our solutions, and to provide input into the larger organization’s future roadmaps and plans.
Preferred Competencies:
- Business acumen – ability to identify and activate levers to create business and customer value from technical services.
- Collaborative spirit – ability to work well with service technicians, customers, and leadership.
- Operational acumen – ability to manage numerous resources to maximize productivity and business outcomes.
- Technical expertise – ability to identify solutions to challenging technical issues.
Qualifications:
- A minimum of 5 years’ experience in field service, preferably in a technical, cold storage or laboratory environment.
- Demonstrated experience achieving strong results for customer and business outcomes.
- Technical credentials, or equivalent combination of education and experience.
- Leadership experience desired.
- Compensation- $99-$127K depending on skills/experience.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
