Ethos Technologies (located in Fairfax, VA) is a small business that has developed and delivered business solutions that enable people to operate efficiently. Whether through building business process automation solutions within Microsoft’s Power Platform or custom development in Appian to meet a client’s specific needs, Ethos prides itself on providing innovative solutions.
We operate as a family, and their or no hierarchies in our organization. We help each other innovate, and everyone is encouraged to bring their ideas to the table. We are looking for Microsoft Exchange and Tenant Administrator to join our family and support a M365 contract that has 4 years remaining on it at the FDA.
Microsoft Exchange Administrator
- Exchange administrator with 3-5 years experience in maintaining, configuring, patching and upgrading on premise exchange components such as ESXi hosts and load balancers (Netscalers) and virtual windows servers running Exchange 2019, Web Application Proxy, Active Directory Federated Servers, Azure AD Connect, EMC SourceOne, and SQL.
- Track and report mailbox usage data on a regular basis using PowerShell scripting.
- Develop and update technical documentation including operations and maintenance procedures, standard operating procedures, design and configuration documentation.
- Provide daily ticket support for customers on incidents and troubleshooting providing screen share support and detailed ticket journaling.
- Provide daily ticket support for customer requests such as managing retention policies, SMTP relay requests, Mailbox restores, PST file imports, etc.
- Review and resolve security vulnerabilities as reported by the ISSO.
- Submit change requests for system changes and attend the Change Control Board meetings as needed
- Review and analyze Microsoft Exchange enhancements and make recommendations on the impact.
- Review application logs weekly to check for system anomalies and report them to management.
- Provide subject matter expertise and integration support for system owners to connect applications to the mail system.
- Provide afterhours on-call rotation support to monitor system logs and address any issues that may arise.
- Manage SLA for system configuration changes, breaches, patch management, and critical security patches.
- Must be able to obtain Public Trust clearance
Nice to have:
- Hybrid environment experience
- MS220 – Troubleshooting Microsoft Exchange Online Certification -
- Bachelor’s degree in Computer Science or equivalent
- Tenant Administration experience is a plus (Microsoft Purview Compliance, Microsoft Defender, Entra (Azure AD)
Location:
- Remote position, but local to Rockville Maryland for occasional on-site work (preferred, but not required)
Job Type: Full-time
Pay: $100,000.00 - $140,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
Experience:
- Microsoft Exchange Onlie: 3 years (Required)
- Hybrid Exchange Environment: 2 years (Required)
- PowerShell: 2 years (Required)
- Tenant M365 Administration: 2 years (Required)
License/Certification:
- M365 Exchange Online Support Engineer certification (Preferred)
Work Location: Remote
