Title:
Technical Service Engineer Lead
Your KBR future – delivering solutions and changing the world
About KBR:
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal — to improve the world.
KBR delivers science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 34,000 people performing diverse, complex, and mission-critical roles in 33 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia’s largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers. From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.
Learn more about our business here.
The Opportunity:
KBR are currently seeking Expression of Interest from aTechnical Service Engineer Lead (L3).
As a Technical Service Engineer Lead (L3), you will be leading a level 3 team of subject matter experts that is responsible for providing technical expertise for our clients various environments and providing L3 incident management within their ITSM toolset
The key responsibilities of the role will include, but is not limited to:
Provide L3 Technical Support and administration via clients ITSM toolset within the Service health indicator (SHI’S) timeframe
Proven experience in IT Technical Lead position, preferably in a similar role, with a strong understanding of ITIL or other service management frameworks.
Excellent leadership and people management skills, with the ability to motivate and lead a team effectively.
Third Party Vendor Engagement
Effective communication and stakeholder management skills, both verbal and written.
Participate in client projects when required
Develop and Update standard Operating Procedures (SOP’S)
Develop and update Detailed level design
Participate in out of hours activities as required
As the ideal candidate you will bring:
Essential:
Demonstrated knowledge & Experience in Microsoft Server 2016 products and integrated technologies
Demonstrated Knowledge of Trend Micro APEX
Demonstrated knowledge of Veam Backup solutions or similar
Demonstrated knowledge and Experience in Active Directory & Identify Management Services
Demonstrated Knowledge & Experience in Vmware Vsphere 7
Proficiency in advanced scripting
ITIL V3/V4 certification
NV1 security clearance is required
Desirable:
Benefits of KBR
A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
Flexible working conditions
Competitive salary (including annual reviews)
Paid Parental leave
Paid Reservist leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Discounted employee stock purchase plans
Flu shots, skin checks and private health insurance discounts
Career development: Online learning, mentorship and career pathways
If you’re ready to shape tomorrow, let’s get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
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