What does a successful Repair Operations Senior Manager do?
As a Repair Operations Senior Manager, you will oversee all aspects of Fiserv Hardware Solutions' reverse logistics supply chain including our internal Tech Center repair management (53 associates) as well as all Vendor repair management. You'll help set priorities, monitor current demand signals, tweak relevant forecasts, drive purchases of necessary repair parts, and ultimately coordinate the repair and delivery of refurbished hardware for our business unit. This role has direct oversight of Fiserv’s in-house Repair Center as well as over $10M in annualized spend across 10+ outsourced vendors. You will utilize reporting based on a multitude of demand streams and collaboration with colleagues, both within and outside of the organization, as well as our customers to ensure the adequate flow of fully refurbished units for shipment to our customers. We're looking for someone who can jump in, understand the current processes, make recommendations, and ultimately implement processes to move the department, and the organization as a whole, forward. This role is ideal for a self-starter with a strong background in reverse supply chain management or process improvement who wants to make a lasting impact on the organization and grow their career in other aspects of supply chain.
This role has high visibility to the senior leaders of the organization, giving multiple opportunities to present, inform, and execute highly impactful repair, vendor management, transportation, and inventory related items. You will gain great experience in the overall repair supply chain stemming from multiple repair providers, transportation to our three warehouses across the US for stocking, and finally distribution to both small businesses and large, international chains alike.
Basic Qualifications for Consideration:
- Bachelor’s Degree in Engineering, Business Administration, or Finance
- 8+ years of experience in a repair or manufacturing environment with distribution, with at least 5+ years of experience in repair
- 5+ years of People Management experience
- 2+ years of experience in a vendor management related role
- Root Cause Analysis and problem solving experience
- Experience with complex Microsoft Excel calculations including VLOOKUP, Pivot tables, creating models based on 3+ different inputs
- Experience with basic accounting principles including P&L, Balance Sheet, Excess and Obsolescence, and Accounts Payable terminology
Preferred Qualifications:
- LEAN, Six Sigma, or Project Management Certification
- Electronics repair experience
- Contract negotiation experience
- Experience with international transportation and logistics
- Experience with Consumer Electronics or Payment Solutions
- Experience with Oracle or SAP and Data Analytics
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services”. But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for eight years, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
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