Manager Operations Management II

Fiserv • Full-time • Thāne, Maharashtra, India • 3w ago

What does a successful Operations Manager do at FISERV?
- Provide clients with proactive outreach interaction and timely responses to services and product solutions.
- Develop effective communication and relationships with key client personnel.
- Liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected.
- Conducting Customer service presentations, meetings and workshops with Clients.
- Act as a point of contact for complaints and co-ordinate with multiple internal stakeholders for effectively resolving client queries and issues.
- Create plans to address clients’ business needs, customizations and coordinate with internal projects team to address them.
- Planning, organizing, and developing training curricula, materials, and programs for clients.
- Monitor and measure Client satisfaction through NPS and LTR measures

What will you need to know?
- Understanding of Merchant Acquiring business, POS terminal operations, and knowledge of hospitality payment solutions would be preferable.
- Ability to manage, track, monitor and communicate with various external stakeholders such as clients, vendors etc.
- Self-Driven Change agent with a positive customer focused attitude, to lead improvement and transformation at an organization level.

What will be great to have?
- Experience of at least 10 years for merchant acquiring or payment services companies.
- Excellent interpersonal and communication skills.

R-10337634