Job Posting Title: Customer Service Administration - Sr Associate III
Location: Thane
What does a successful Customer Service Administration Associate do at FISERV?
A successful Customer Service Administration Senior Associate at Fiserv plays a crucial role in providing support and ensuring efficient service request handling and process management.
What will you do:
- Perform processes and pro-actively identify non-standard activity and exceptions.
- Verify network settlement received accurately by performing reconciliation in a timely manner. Identify gaps and inconsistencies and escalate it to the reconciliation supervisor for resolution recommendation.
- Complete regular management reporting according to agreed KPI's.
- Preparing and sending Settlement reports as per client requirement.
- Checking and reconciling settlement figures within area of responsibility.
- Identify discrepancies in settlement amounts and initiating fixes. Collecting and analyzing data files to identify trends, patterns, anomalies, and other helpful information.
- Monitoring clearing of card networks/ internal system, highlight deviation and resolve with technical teams
- Carrying out all tasks within the timescales set out on the Settlement, Reconciliation and other
What will you need to know:
- Graduate preferably in Commerce Experience in Banking, Finance, Payment industry and Accountancy or equivalent.
- Minimum 4 years of working experience in Finance / Banking industry or others that relate to Banking & Payment and settlement operation functions.
- Proven understanding of settlement related knowledge such as Scheme incoming/outgoing files, skillset to read and understand the files, using these files for reconciliation, preparing Journal Vouchers, payment methods, card operations – debit card / credit card/ prepaid card, POS transaction flow etc.
- Excellent knowledge in Excel, Power Point, etc,
- Have working knowledge of basic IT.
- Good interpersonal skills and the ability to multitask in a demanding and fast paced environment.
- Accurate, pro-active, able to work independently and demonstrate strong analytical and communication skills
- Diligence, attention to detail and commitment to maintaining a strong control environment
- Dedication, drive and a strong work ethic
What would be great to have:
- Demonstrable analytical and problem-solving skills.
- Proven ability to manage time critical and deadline orientated workload.
- Demonstrable organization skills with the proven
- IT Skills - Excel, Word, and Outlook
- Problem Solving, Interpersonal, Numerical Skills
- Query Management.
R-10343473
