Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for identifying, developing and implementing sales onboarding and ongoing sales improvement opportunities for deployment and execution through channel front line sales leaders. Acts as a key liaison between regional sales leadership and both division and headquarters operations and learning and development organizations. Provides support and coordination of headquarters training programs and provides ongoing reinforcement of core sales training competencies. Works closely with the frontline sales leaders to identify sales effectiveness opportunities to ensure leaders have all the tools and skills necessary to support the success of their sales teams sales representative from onboarding and throughout their role. Achieves results through effective change management training and communications. Requires strong ability to establish effective working relationships, strategic and systems thinking, sales and leadership training and coaching experience, excellent project management skills, and strong communication skills. May manage a team including exempt and non-exempt employees. Provides subject matter guidance to employees as required. Develops processes and procedures to drive department efficiencies. Assists in development and meeting of departmental budget.
Job Description
Core Responsibilities
Supports the creation and implementation of employee engagement plans that inform, educate and enhance the understanding of the Company’s products, services and experiences.
Manages and implements employee engagement plans that coach, foster and reinforce key sales and service behaviors that ensure the sales success of the Company’s products, services and experiences. Influences the design and implementation of employee engagement events – brainstorming ideas, creatively planning, and recommending branding and communication for messaging and events.
Handles logistics associated with the delivery of employee engagement plans.
Develops post-event feedback plans to gather qualitative and quantitative feedback measuring sentiment and adoption.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
Responsible for building and parntering with others to develop employee education, training, sales targeting, and weekly huddle development that is targeted for use by specific sales channels
Responsible for call listening, and identifying trends in sales pitch and sales closing approaches across multiple channels to then inform additional training and support for sales team to fuel results.
Consistently reviews sales performance and trends by team including call activity, product sales, reviewing coaching logs to ensure consistent execution across the channels
May support one on one leadership coaching for sales leaders
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Sales Enablement; Team Leadership; Sales Enablement Tools
Salary:
Primary Location Pay Range: $109,435.12 - $164,152.68
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years
