Do you want to lead a team of talented Pega developers building a fresh Enterprise wide application? You can do that. Ready to guide a team and ensure a high-quality experience for clients? As a Senior Manager of Enterprise Client Experience, at Spectrum Enterprise, you can do that.
Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.
Be part of the connection:
You will lead a team of talented developers to implement an enterprise wide application used for fulfilling customers service delivery requests. You ensure the software produced by the development team is done efficiently by working closely with various business stakeholders. You source, hire and manage a team of high-performing communication professionals. You collaborate with teams in person and digitally within an office environment.
How you can make a difference:
• Create and implement internal campaigns to provide transparent insights into the client experience and perceptions.
• Establish and maintain a strategic plan for external client communications that drives client loyalty, satisfaction and retention.
• Partner with Marketing and Branding teams to ensure consistency and adherence to brand messaging.
• Develop meaningful training and communications that create an outside-in, client-centric culture.
• Provide closed-loop feedback on client issues to various teams by supporting the Insights team with process implementation.
WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE
Required Qualifications
- Experience: Five or more years of client experience, client retention or loyalty marketing; Seven or more years of marketing communications experience; Experience leading the development of effective marketing communications content and tactics.
- Education: Bachelor’s degree in marketing or equivalent experience.
- Technical Skills: Knowledgeable of marketing best practices, trends and techniques; Proficient in Microsoft Office.
- Skills: Copywriting, editing, communication, organizational, analytical, budgeting and English communication skills.
- Abilities: Detail-oriented with the ability to develop and execute effective marketing campaigns while managing a team.
Preferred qualifications:
• Current or previous experience working with PEGA Platform 8.X
• Five or more years as a senior developer
SPECTRUM ENTERPRISE CONNECTS YOU TO MORE
- Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
- Learning Culture: Company support in obtaining technical certifications.
- Dynamic Growth: Paid training and clearly defined paths to advance within the company.
- Total Rewards: Comprehensive benefits that encourage a work-life balance.
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MPD690 2024-42771 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive
pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
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