Your Impact
The Sr. Mgr-Merchandising Operations owns strategic oversight and execution for work and projects within a key functional area of Merchandising Operations. The Sr. Manager leads a team of individual contributors and managers that executes the processes and projects within a functional area. The Sr. Manager is responsible for developing and executing new processes and projects. Key functional areas include Vendor/Item Onboarding, Reporting, Operational Services, Product Content, Data Governance and Tech Enablement. Responsibilities may vary based on the area of work.
What You Will Do:
- Analytics-Key strategic influencer - assist with defining the segmentation. Define the solution reporting/capabilities required. Providing direction/recommendations and collaborating with DACI/IT
- Building Relationships- Develop organization wide partnership; high degree of acceptance, recognition, trust and influence with others; ability to reach a win/win; proactively network stakeholders.
- Communication-Review, adjust, and approve communications in partnership with the Merchandising Communication team. Directly liaisons with the Sr Leadership of their customer team.
- Issue Resolution-Handles the highly complex issues and partners collaboratively with peers to resolves these issues. For ongoing issues, work to do root cause analysis on issues.
- Training/Development-Works with Mgrs on succession planning, development and identifies training gaps in team. Works with HR/Talent COE on potential solutions. Strong mentor and coaching focus.
- Reporting- Defining requirements and expectations on KPI's by segment. Reaching out/making connections with teams what is being seen with the data (influence the news)
- Process Improvement- Initiates process improvement activities and streamlining, along with root cause analysis. Monitors status of processes.
- Technology Requirements- Gather customer data; input at enterprise level; prioritizes; customer data; partnership with tech/stakeholders.
- Project Management- Gather customer data; input at enterprise level; prioritizes; customer data; partnership with tech/stakeholders
- Own the relationship with international peers and drive enterprise direction for functional area.
- Merchandising & Vendor Engagement- Ensures positive engagement at the highest level; influence into segmentation; trusted partner (merchant & vendor). Face to the customer.
- Technology development – Providing oversight and collaborating on technology product solutions of requirements, adoption and communication
- Business Alignment-Focused on enterprise wide relationships
- Provides input and operational metrics that influence the Merchandising roadmap
- Maintains and refines intake and work assignment tools to ensure first time response resolution and smooth end user experience
Required Qualifications:
- Bachelors Degree in Business, Accounting, Finance, Economics, or related field
- 10 Years Relevant business experience
- 5 Years Leadership Experience
- 3 Years Experience in structuring and writing formal documents, developing and delivering group presentations, project planning, and/or crossfunctional collaboration
- Understanding of performance measures and financial systems and reporting
Preferred Qualifications:
- Masters Degree - Business related
- Experience in Microsoft products (Outlook, PowerPoint, etc.) and relational business software
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
