Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to Warren, MI three times per week, at minimum [or other frequency dictated by the business].
The Role
The Assistant Manager - GM Energy Customer Support Operations will lead existing operations and planning of future GM Energy products. This role will work cross-functionally & cross-border, supporting the launch and ongoing management of GM Energy products. Geographic scope is the US, Canada & Mexico, with potential expansion to other global markets.
Reporting to the Manager | GM Energy Product & Customer Care, this position supports the customer care operations related to charging and energy products & solutions. This includes:
What You'll Do (Responsibilities):
-
Working closely with internal and external stakeholders, lead the following cross-functionally
-
Relationship(s) with external service provider(s)
-
Data, Content & Applications of GM Energy products
-
Key Performance Indicator tracking
-
Proactively work with suppliers, partners, sales, logistics and management as necessary to ensure workstream deliverables and contract requirements are met
-
Enable issue resolution across teams to ensure projects deliver to quality, time, and cost
-
Manage team of technical advisors including payroll, training, and performance
-
Develop & implement new processes, provide feedback, and work with peers and other leaders to ensure continuous improvement of business operations
-
Provide regular cadence of clear updates to leadership, to ensure awareness of progress including flagging areas of cost/schedule/technical risks.
-
Other duties as assigned
