Director of Residences - The Waldorf Astoria New York
After undergoing a transformative restoration, the is poised to reignite its legendary allure with an unparalleled blend of timeless elegance and modern sophistication. As the epitome of effortless luxury living in the heart of Manhattan, our prestigious residences offer an exclusive lifestyle enriched with bespoke amenities. We are seeking a visionary Director of Residences to lead this new era of opulence, embodying the dynamic spirit of New York City while curating unforgettable experiences for our distinguished residents.
What will I be doing?
As Director of Residences, you are responsible for the overall operation of the Waldorf Astoria Residences New York which is the private residential component of the property. The Director of Residences will drive the delivery of a luxury residential experience as well as residents and team member satisfaction. You will be responsible for implementing and overseeing the daily quality process as well as consulting with owners and corporate offices, as required.
As a Director of Residences, specifically you will be responsible for performing the following tasks to the highest standards:
Leadership
- Establish and execute an annual residential operations plan to include hospitality services (standard and requested), risk management, preventive maintenance and ongoing regular maintenance plans for the property in compliance with the brand standards
- Educate property team on residential updates, priorities and programs
- Ensure all Hilton policies, procedures, and brand standards are implemented and carried out
- Mentor, lead, and develop team members, including training programs to produce in-depth qualified personnel, to ensure continuity of management, and prepare for succession/vacancies as well as for future residential managerial roles
- Complete performance reviews for all residential personnel including management, according to established performance standards
- Direct and supervise all team members in carrying out their operating responsibilities, coordinating efforts and establishing priorities where necessary
- Represent the interests of the residents, and residential employees in a fair, impartial and equitable manner
- Implement and consistently execute hospitable residential service and product quality standards in accordance with the brand
- Convey clear instructions, leadership and guidance to the residential team with the intent to achieve homeowner's satisfaction at the highest level
- Personally meet and interact with owners, review all owner comments/resident satisfaction survey results and follow up on any owner service issues or needs
- Respond appropriately in the event of any residential emergency or safety situation complying with applicable laws ensuring homeowner and team safety
- Develop and maintain working relationships with the hotel team and residents
HOA Management
- Manage, schedule, and conduct meetings with the HOA Board of Directors, lead HOA budgeting as well as the quarterly, annual, and special meetings
- Maintain an understanding of all laws and governing documents (by-laws, declaration, rules and regulations, services and access agreements, etc.) pertaining to the operation of the residential entities
- Share and explain all rules and regulations to homeowners and assist them regarding their entitlements as it relates to their ownership
Financial Management
- Monitor and review the monthly profit and loss statement of each entity, analyze the results and take action when necessary
- Lead residential budgeting process and annual meetings in accordance with the governing documents and laws
- Manage expenses in accordance with the budget
- Control all capital and reserve fund expenditures and ensure the proper guidelines are adhered to and projects are completed on a timely basis
- Comprehend and present allocation methods, budget process and financial reports, with the assistance of the Director of Finance
- Make suggestions for improvements in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs
- Manage all purchasing, procurement and third-party contracts on behalf of the residences
Asset Management
- Conduct regular inspections of exclusive and common area residential spaces, make recommendations for improvements, address deficiencies
- Prepare and execute capital expenditure plan/reserve study plan
- Actively participate in all appropriate property committees (e.g., environmental impact program, safety committees, etc.)
- Ensure the residential facilities/common areas are well maintained (including preventive maintenance and cleaning) in partnership with the Director of Housekeeping and Director Property Operations.
Sincerely Elegant Service
- As an iconic brand of luxury hotels and resorts, our anticipatory, personalized, and bespoke service extends to our Resident guests.
- Director of Residences is responsible for all touch-points of the Waldorf Astoria Experience for Resident guests. The luxury mixed-use space is unique in its location and will require a specific skill-set of passion, dedicated luxury experience and a willingness to create unforgettable moments for guests and team members alike.
- 5+ years of upscale/luxury property management, director of residences or equivalent
- Responsible for managing a minimum of $10M annual budget
- Strong financial acumen in residential management
Minimum Qualifications:
- Strong leadership, collaboration and team building skills
- Association Management Accreditation
- Flexible work hours to meet the demands of a 24-hour operation
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits- Hilton is proud to have an award-winning workplace culture ranking .
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
- Access to your pay when you need it through DailyPay
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discount program
- Best-in-Class Paid Time Off (PTO)
- Supportive parental leave
- Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
- : Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Available benefits may vary depending upon property-specific terms and conditions of employment.
We offer a compensation package inclusive of a base salary ranging between $180,000.00 and $190,000.00. The annual salary range is based on applicable and specialized experience.
