Has a strong analytical mindset and possess organizational skills. Experienced in management and technical operations. Does this sound like you? If so, then Manager of Regional Operations Center may be the role for you.
BE A PART OF THE CONNECTION
At Spectrum, we ensure the delivery of our internet services to more than 32 million customers nationwide. As a Manager of ROC, you will be responsible for the Regional Operations Center (ROC) team, serving as the first line Outside Plant (OSP) Hybrid Fiber Coax (HFC) network surveillance. Your team is also responsible for alarm and intake triage, correlation, collection and collation of key information; ticket and/or SRO creation, dispatch, fix agent support and ticket/SRO resolution.
WHAT OUR MANAGERS OF ROC ENJOY MOST
- The ability to work independently
- Working with cutting edge communications technology
- An open communication flow between peer organizations
- Being able to motivate others
- Making connections throughout the company
Strong communication skills are important to this role, as you will communicate pertinent information including workflow issues, outages, etc. to other systems and functional groups to enhance operational efficiency while following the ROC Playbook. Your work will ultimately help in the protection of Charter’s growing network.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: Supervisory or management experience of at least two years, technical operations and/or dispatch operations experience of at least five years
- Education: Bachelor’s degree or equivalent experience
- Technical Skills: Ability to work across organizational boundaries, ability to review, analyze, and audit report and information output for accuracy, ability to define and solve a variety of problems by collecting data, establishing facts, and drawing valid conclusions, ability to confidently make decisions, ability to interpret an extensive variety of technical instructions and reports in mathematical or diagram form and deal with multiple variables, demonstrated knowledge of HFC networks, Wi-Fi networks, Fiber Optic topologies, and Converged networks, ability to use applications such as Microsoft Office Suite, Instant Messaging, etc., knowledge of monitoring and ticketing tools such as Remedy, Eventrak, Unified, and TTS preferred, knowledge of Charter products and services, knowledge of industry terms and abbreviations, ability to write routine reports and correspondence
- Abilities: Ability to work independently and as part of a team, demonstrated leadership skills, ability to manage multiple projects, resources, priorities, and timelines, demonstrated written and oral communication skills, including ability to interact with all levels of management, staff and the public
- Skills: Strong leadership skills, organizational skills, communication skills
- Schedule: Hours will be determined as business needs dictate
Preferred Qualifications
- Education: Completion of SCTE broadband and network maintenance related courses, A+, N+, and/or MCSE or related certifications
SPECTRUM CONNECTS YOU TO MORE
- Dynamic Growth: With opportunities to network with other people in leadership roles, you will be able to grow your talents in a supportive community
- Job Perks: Great benefits as well as opportunities for overtime
- Competitive Pay: Generous starting salary
- Total Rewards: See all the ways we invest in you --- at work and in life
Apply now, connect a friend to this opportunity or sign up for job alerts!
ENO540 2024-41243 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive
pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
Watch this video to learn more.Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
Learn about our inclusive culture.
