Your Impact at Lowe's
As the Market Delivery Team Lead, you'll be among the first to shape and evolve a new essential on-site position at our expanding Cross-Dock Terminal (XDT) location. By training Lowe's associates at our Cross-Dock Terminals (XDT) on new and current facility processes, you'll set the standard for our location's efficiency and productivity.
Your contributions go beyond overseeing operational performance – you will also cultivate a positive work environment among your team and ensure associates have the support they need to grow within their roles.
How We Support You
As an industry leader, we invest in the people and technology needed to grow and win as a team.
- Bonuses and Benefits: We invest in your well-being, through rewarding bonus opportunities and comprehensive benefits designed to help you shape your future.
- Growth Opportunities: This position offers exciting opportunities to contribute to the enhancement of our supply chain by training and leading our associates and providing support to the Cross-Dock Terminal (XDT) facilities while expanding your skillset.
- Culture of Belonging: Build your future in an office where teams enjoy a positive work environment. Where your team members and leaders genuinely appreciate each other and work together to deliver results.
- Health and Wellbeing: We offer paid time off for vacations, holidays and sick time, as well as access to top-tier medical, dental and vision insurance.
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Your Day at Lowe's
In this role, you will oversee and enhance the performance of associates, equipping them with resources and fostering collaborative team relationships.
As someone who thrives on variety, you can adapt and pivot quickly to meet the changing needs of our business, associates, and customers. You'll also engage in real-time training, support inventory management, and maintain a safe work environment. As a key point of contact, you promptly resolve customer issues and help Market Delivery Supervisors in a variety of daily functions.
Key Responsibilities
- Train Lowe's associates on new and current facility processes in the Cross-Dock Terminal (XDT).
- Model, communicate, and reinforce Lowe's Core Behaviors and SMART customer service expectations.
- Monitor and drive Market Delivery Associates to achieve key operational performance metrics.
- Provide tools, resources, and knowledge of systems and Standard Operating Procedures (SOP) where appropriate.
- Make confident decisions, escalating issues to leadership when necessary.
- Identify and communicate barriers to operational processes or customer experience, implementing solutions as needed.
- Build and maintain collaborative relationships with other teams and leaders.
- Provide real-time training and feedback to Market Delivery Associates, including responsibility for onboarding and overseeing the cross-training program.
- Support inventory management in the Cross-Dock Terminal (XDT) and provide feedback on shortages/overages.
- Ensure safety and supervise, when necessary, providing direction towards Cross-Dock Terminal (XDT) performance in the absence of Market Delivery Supervisors.
- Serve as a point of contact for warehousing and delivery teams on resolution of customer issues, escalating issues if necessary.
- Assist Market Delivery Supervisors (MDS/Coaches) with daily administration, task delegation, and managing general functions of the Cross-Dock Terminal (XDT).
- Maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping areas clean and organized, and monitoring for potential theft or security risks.
- Complete other duties as assigned.
Minimum Qualifications
- 1 year of relevant experience
- High school diploma or equivalent
Preferred Qualifications
- Associate degree in Operations, Supply Chain, or a related field.
Schedule Requirements
Work Schedule for the Market Delivery Team Lead requires morning, afternoon, and evening availability any day of the week. The Cross-Dock Terminal (XDT) operates 7 days a week. Market Delivery Team Leads (MDTL) are required to work a pre-determined schedule, but this may be changed by management based on business needs.
Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full-Time Associates are generally scheduled for 39 to 40 hours per week. More hours may be needed based on business needs.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
