About this role:Wells Fargo is seeking an Operations Senior Manager to lead and develop teams, improve efficiencies, and help create and execute business strategies within Lockbox Operations within Global Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.
In this role, you will:- Manage and develop teams of managers and individual contributors in roles with moderate work complexity and risk in the operations functional area
- Work with more experienced management to develop and execute business strategies.
- Identify and recommend opportunities for process improvement and risk control development within the operations functional area
- Improving efficiencies by having a proactive approach in ensuring resource allocations aligns with the budget and department goals
- Develop and implement business unit strategies
- Provide expertise for technical, operational, and processing functions related to business unit
- Determine appropriate strategy and actions of Operation management functional team to meet moderate to high-risk deliverables
- Interpret and develop policies and procedures for functions with moderate complexity within scope of responsibility across business lines or functional areas
- Collaborate and influence all levels of professionals including more experienced managers
- Lead team to achieve objectives
- Engage and influence stakeholders, internal partners and peers associated with the function or affected by its outcomes
- Manage allocation of people and financial resources for Operations
- Develop and guide a culture of talent development to meet business objectives and strategy
- Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them
- Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing, and developing team members, identifying, and managing risks, and completing daily management tasks
- Ensure proper engagement and communication is in place for all team members across all shifts/days
- Ensure all control processes are followed across the team.
- Actively engage with peers to share best practices.
Required Qualifications:- 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of management experience
Desired Qualifications: - Experience managing managers in a fast paced, production environment
- Experience leading others in a 24x7 processing environment
- Experience within Banking Operations, specifically with Lockbox, payments, transaction processing, or logistics/supply chain leadership
- Experience driving and leading organizational change in a dynamic environment
- Experience handling customer service escalations
- Experience executing transformational strategic plans
- Ability to interact with all levels of an organization, including senior management
- Experience collaborating with technology partners.
- Experience working with internal and/or external auditors
- Experience recruiting, inspiring, developing, coaching, and motivating team members through balanced leadership with a focus on team member engagement, retention, and performance management
- Ability to lead staff in prioritizing work, meeting deadlines, achieving goals, and working under pressure in a dynamic and complex environment
- Ability to motivate staff through performance feedback
- Ability to remain flexible and adaptable during times of ambiguity and change
- Ability to manage initiatives involving process improvements
- Experience using process improvement methodologies, such as Lean Six Sigma
- Experience designing, managing, and prioritizing tasks and responsibilities
- Excellent written and verbal communication skills
- Advanced Microsoft Office skills
- Organizational, multi-tasking, and prioritizing skills
- Analytical skills with high attention to detail and accuracy
- Experience successfully collaborating with others in a change driven environment
Job Expectations:- Flexibility to work different shifts and address incidents as needed 24 hours a day
- Ability to work on-site at the posted work location
- Ability to work weekends and holidays as needed or scheduled
- Ability to lift 20+ pounds
- Ability to travel up to 5%
Location:- 2975 Regent Blvd, Irving, TX 75063
Posting End Date: 11 Nov 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
