Overview
Title: Amenity Cart Agent
Pay Rate: 17.00 per hour
Location: Dulles International Airport
Job Classification: Full-Time, Non-Exempt
MUST BE WILLING TO WORK ON Saturday, Sunday, and three days from the weekdays. (total of 5 consecutive days).
You will have two days consecutive days off between Monday and Friday.
The Amenity Cart Agent is responsible for United Airlines’ Amenity Cart Support during their shift. This includes receiving inventory and restocking carts. Maintaining the carts and the stockroom while complying with first-in-first-out.
Essential Functions - Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.
- Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, clients, etc.
- Ensure the highest quality of customer satisfaction.
- Will receive inventory, stock storage room, and break down boxes.
- Maintain amenity inventory at multiple storage locations and designated cart holding locations (up to 100 Carts throughout the operation).
- Perform opening and closing checks of all amenity carts.
- Support tracking of cart restocking and deployment, including scanning QR codes and filling out web forms with United-provided devices, at the direction of United local management and/or ABM management.
- Position carts to designated flights/areas that United and/or ABM representatives identify.
- Ensure carts are fully stocked and report any missing carts to the ABM Amenity Cart Lead.
- Clean carts, and rotate products as needed to ensure compliance with product expiration dates.
- Support United with limited testing of additional cart concepts.
- Maintain stock room cleanliness.
- Monitor inventory controls and submit reorder notices.
- Answer incoming calls on UA-issued cell phones during hours of operation.
- Miscellaneous duties as assigned.
Physical Demands:
- The individual may be required to stand and walk for the majority of the work shift.
- Individuals may be required to lift and /or push up to 75 pounds or more for the majority work shift.
Work Environment:
- The work environment may have a moderate to high noise level.
- May require exposure to outside weather conditions.
Language Skills:
- Ability to communicate effectively in the English language.
- Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks.
- Ability to effectively present information and respond to questions from passengers, managers, clients, customers, and the general public.
- Must also possess and utilize effective listening skills.
Qualifications - Must be 18 years of age or older.
- Customer Service Experience 1 yr of similar work experience
- Must meet all requirements to receive the required airport SIDA badge and Customs Seal (if applicable), including a ten-year work history if available.
MUST have the following three documents with your PEN for the SIDA Badge Application purposes in case we move you forward for the next steps:
- Identification with Current Address (Choose one)**
- State ID
- Driver's License
- Citizenship Verification (Choose one)**
- US Citizens: US Passport or US Birth Certificate/Naturalization WITH SSN
- Foreign Nationals: Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available)
- EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (ineligible to be hired by IAD ABM)
This job description is subject to change at any time, at the discretion of management.
