Essential Functions:
• Works within system-based work queue to identify activities ready for review.
• Sends, receives and responds to questions from IST, Stores, Product Vendors and customers related to sold projects; communicates with others via phone, email and other communication applications.
• Communicates with customers on a defined cadence after product is purchased until arrival and inspections are complete and ordering any replacement products required.
• Organizes work processes to ensure the most efficient workflow while collaborating with others (i.e., Designers, Service Providers, Stores, peers).
• Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
• Provides relevant feedback to Supervisor regarding what is working well and not working with the
• Virtual Design sales model.
• Draws from experience supporting the program to offer ways to improve the customer experience with the Virtual Design sales model.
• Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
• Being friendly and professional, and engaging customers to deliver home improvement project solutions.
Requirements:
• High school diploma or GED
• 1 year of Lowe's store experience and/or customer service support experience
Preferences:
• Bachelor's degree in Business Administration, Finance or a related field
• 1 year or more of installed sales support experience
Pay Range: $16.42 - $27.37 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
Lowe's hourlyremoteassociates cannot reside in Alaska, California or Hawaii. Lowe's salariedremoteassociates cannot reside in Alaska or Hawaii.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines.
Pay Range: $16.42 - $27.37 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
