About this role: Wells Fargo is seeking a Senior Business Execution Consultant for the Fraud & Claims Management Contact Strategy and Management Team as part of Consumer Operations. You will care for the customer experience, use project management skills, and participate in stakeholder meetings in support of customer communications. The team supports automated and digital customer communications for Fraud and Claims Management processes including HTML emails, web pages, and ADA tagging. Learn more about the career areas and business divisions at wellsfargojobs.com .
In this role, you will:- Attend, participate, and contribute to all Agile ceremonies and project initiative calls as applicable
- Create and modify HTML email templates, PDF documents, and customer letter content using Wells Fargo Branding and Writing guides
- Schedule and participate in ongoing work effort meetings with stakeholders
- Document requirements, benefits, and costs associated with a work effort during intake prioritization
- Support Digital Properties Policy, Telephone Consumer Protection Act, and Americans with Disabilities Act regulatory requirements and documentation
- Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
- Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
- Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
- Work independently to make recommendations for support function by providing support and leadership
- Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
- Collaborate and consult with team leaders in developing project plans, policies and procedures
- Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Required Qualifications:- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:- 2+ years of fraud & claims operations experience
- 2+ years of experience leading multiple small to medium size projects or initiatives, from initiation through implementation
- Experience with Agile practices and tools such as Confluence and Jira
- Knowledge and understanding of audit or regulatory compliance
- Experience with customer communications including content review and modification
- Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
- Experience in media including digital content review and modification
- Experience developing partnerships and collaborating with other business and functional areas
- Experience monitoring project and process gaps and recommending controls
- Experience communicating progress of projects to business leaders and stakeholders
- Experience capturing and documenting complex business and functional requirements which may include workflows or business processes
- Knowledge & understanding of Wells Fargo branding and writing standards
- Ability to take initiative and work independently with minimal supervision in a structured environment
- Excellent verbal, written and interpersonal communication skills
Job Expectations:- This position offers a hybrid work schedule
Locations:- 1525 W WT Harris Blvd Charlotte, North Carolina 28262-8570
- 2800 S Price Rd Bldg D 2nd Floor Chandler, Arizona 85286-7808
- 800 S Jordan Creek Pkwy West Des Moines, Iowa 50266
- 7711 Plantation Rd Roanoke, VA 24019-3224
- Preferred locations listed above. Other core locations within the Wells Fargo Consumer Operations, Fraud & Claims Management footprint may be considered. Relocation assistance is not available for this position.
Posting End Date: 18 Nov 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
