About this role:Wells Fargo is seeking an Associate Loan Servicing Representative to join the Impound team. This team responds to impound and/or lien notifications, working with the appropriate governmental agencies and third parties to secure the vehicle within the allotted timeframe and protect Wells Fargo's assets.
In this role, you will:- Perform a wide variety of tasks related to reviewing, researching, processing, and responding to inquiries from internal parties and external third-party vendors related to loan servicing tasks.
- Respond to impound/lien notifications within the allotted time frame to protect the interests of the company.
- Understand state specific guidelines and partner with city courts and other governmental agencies concerning a variety of impound questions or issues.
- Communicate with impound lots to obtain information, schedule repossessions, and negotiate fees as needed.
- Identify opportunities to improve loan servicing processes within established procedures.
- Handle inbound and outbound calls of low to moderate complexity pertaining to loans and various loan servicing functions.
- Regularly receive direction from Loan Servicing supervisors and escalate complicated questions and issues to more experienced individuals.
Required Qualifications:- 6+ months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications: - Experience in a High-Volume Call Center environment
- Ability to negotiate and facilitate issue resolution.
- Ability to exercise independent judgment to identify and resolve problems.
- Experience or Knowledge and understanding of WF Auto finance policies and procedures.
- WF Auto Finance Software Systems experience to include but not limited to I-Repo, CARS, ITOP, ICMP, and/or the equivalent.
- Basic Microsoft Excel experience
- Strong analytical skills with high attention to detail and accuracy
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational, multi-tasking, and prioritizing skills, with the ability to meet deadlines.
- Ability to collaborate and build business partnerships with internal and/or external parties.
Job Expectations:- This position is not eligible for Visa sponsorship.
- Must be available to work a hybrid model where you will be working on-site 3 days and remote up to 2 days each week.
- Must be comfortable working an inbound phone queue with moderate volume and balance other tasks.
Posting End Date: 20 Nov 2024
*Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
