Locations: US Remote, United States of AmericaRepossession Account Management, Senior Coordinator - Work From Home
Job Summary:
The Repossession Account Management, Senior Coordinator is responsible for managing accounts eligible for repossession, including both voluntary and involuntary repossessions. This role involves reviewing accounts, removing holds, creating assignments, and ensuring accurate and timely processing. With a keen attention to detail and a proactive approach, the Senior Coordinator will handle accounts impacted by issues such as P.O. Box addresses and ensure that proper actions are taken to initiate repossession. Reporting directly to the Unit Manager, this role requires strong decision-making skills, operational knowledge, and the ability to collaborate with both internal teams and external repossession service providers.
Responsibilities:
Manage accounts eligible for both voluntary and involuntary repossessions, ensuring all actions are compliant with established policies and procedures
Identify accounts requiring holds to be removed and process assignments accordingly, particularly for accounts impacted by P.O. Box addresses or other special circumstances
Create and monitor repossession assignments to ensure efficiency in repossession processes and the resolution of account issues
Work closely with internal teams and external vendors to ensure the seamless execution of repossession assignments, maintaining clear communication throughout
Maintain detailed and accurate documentation of all actions taken on accounts, ensuring transparency and regulatory compliance
Proactively identify and address any operational issues, escalating matters when necessary, to minimize disruptions and improve workflow
Support the Unit Manager with additional tasks as needed to ensure the overall efficiency and effectiveness of repossession operations
Department Hours of Operation:Monday - Friday 7:00am - 6:00pm CST
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 1 year of repossession experience in auto finance
At least 1 year of experience using Microsoft Office or Google Suite
Preferred Qualifications:
Work from Home Technology Requirements
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Work From Home:
$49,774 - $49,774 for COAF Ops Sr. Coordinator
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
