About Wells FargoWells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune's 2017 rankings of America's largest corporations. Wells Fargo's vision is to satisfy our customers' financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories .
Department OverviewThe Operation organization strives to streamline business performance by integrating and transforming delivery on a global scale to consistently provide superior customer experiences and increase shareholder value. We drive efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls.
Shared Services Operations (SSO)Shared Services Operations (SSO) delivers core operational functions to our customers that are common across Wells Fargo, along with transformation capabilities to our employees, utilizing a continuous improvement approach to achieve stronger controls, improved client experiences, and sustained efficiencies.
SSO - Quality AssuranceThe Quality Assurance (QA) organization drives consistent application of quality strategies and execution, develops quality standards in line with regulatory expectations, and improves the quality assurance pass rate across SSO. QA works to ensure that processes, standards and best practices are followed with a keen eye on continuous improvement.
The QA team conducts reviews, and report results to provide reasonable assurance that the business processes and risk-mitigating controls are operating as designed and expected, and those risks are sufficiently mitigated. QA reviews include the evaluation of transactions, files, or other items to verify consistent application of regulatory and internal policy requirements and to assess the quality of controls. These reviews may be performed manually or through automated means.
These activities should enable proactive self-identification of issues and events, root cause analysis, reporting, and resolution of process and control deficiencies and adverse customer impacts.
You will be required to work under stringent timelines, maintain strong engagement with multiple functions, take ownership of the delivery and getting the processes to a steady state. This will require the incumbent to remain hands on, fully understand the scope of the work and establish adequate governance and oversight.
Key Responsibilities- Continued development of the Financial Crimes Quality Assurance function with a focus on expansion towards a best-in-class assurance program.
- Facilitate the development of assurance activities that ensure processes and mitigating controls are well defined and operating as designed and expected, in compliance with corporate policies.
- Lead and manage three execution teams of centralized, dedicated assurance subject matter experts that perform ongoing quality assurance over different internal lines of business as well as a team of governance support team members that provide subject matter expertise, internal quality testing, lateral support, and facilitate change management.
- Oversee the management and reporting of 20 assurance processes related to financial crimes controls including onboarding, enhanced and ongoing due diligence, screening and transactional analysis of the Wealth and Investment Management customer portfolio.
- Accountable for maintaining deep collaborative partnership with frontline key stakeholders, audit teams, and testing partners to ensure effective outcomes and resolution of issues identified within frontline processes.
- Leverage professional experience to implement proactive enhancements to QA program to address concerns identified through issue management, changing requirements and executive management expectations.
- Leverage reporting to identify and address emerging trends with key stakeholders and executive management.
- Oversee an effective and efficient change management process to ensure timely process updates and a documented audit trail.
- Partner with cross functional teams to complete risk assessments of emerging financial crimes risks and potential impact to the WIM line of business including digital assets.
Required Qualifications:- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years Leadership experience
Desired Skills and Experience:- 4+ years of experience in Quality Assurance, serving in a leadership or managerial role for 2+ years. Experience should include Operational Management, Business Execution, Implementation, or Strategic Planning
- 4+ years of Financial Crimes, Operational Risk, Fraud, Sanctions, Anti-Bribery, Corruption experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Strong understanding of regulations especially in the US market (Bank Secrecy Act, USA PATRIOT Act, and FACTA etc.)
- Strong experience in managing people, developing strong performing teams and mentoring / coaching people to become leaders.
- Exhibits strong relationship/ negotiation orientation with senior level business partners globally.
- Senior level experience in or exposure to change management/ program management/ solutions at global level preferred.
- Ability to work in a matrix environment and managing multiple competing priorities
- Excellent Communication, planning and organizing skills.
- Excellent verbal, written, and interpersonal communication skills.
- Strong stakeholder management, networking, and relationship management skills.
- Strong client orientation and understanding of operational risk.
- Ability to drive change and transformation, project management & implementation in business operations.
- Demonstrates a high degree of reliability, integrity, and trustworthiness in all areas
- Takes ownership and accountability for responsibilities, business outcomes, and for management of risk exposure.
Pay RangeReflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $171,800.00
Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Posting End Date:28 Nov 2024
* Job posting may come down early due to volume of applicants. We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
