Your Impact
The primary purpose of this role is to oversee the Flatbed Fulfillment Center (FFC) operations. This includes responsibility for communicating and bringing to life the strategy and vision for FFC operations. This position is responsible for directing a high performing team that is accountable for handling product safely, efficiently, and effectively as it moves through the facility. The FFC General Manager collaborates with leaders to monitor production volume by developing and executing short- and long-term operational strategies providing direction to Operation Managers and Supervisors overseeing inbound and outbound operations. The FFC General Manager must respond quickly to changing workflow conditions and contribute positively to the facility’s key performance indicators. The FFC General Manager ensures site connectivity and relationships with stores, corporate, Supply Chain (SC), other stakeholders. The FFC General Manager must be able to mentor and build a culture of safety among associates to achieve a safe working environment and exhibit strong customer relations skills. This role champions and leads culture-building activities and nurtures a positive engaging culture.
Work with a Winning Team
At Lowe's, you're not just managing supply chain operations - you're architecting the backbone of home improvement retail. As a pivotal leader in our logistics powerhouse, you'll orchestrate strategies that ripple across our 1700+ stores, influencing millions of customer experiences daily.
We'll provide you with state-of-the-art resources, from predictive analytics to cutting-edge logistics technology, you'll make decisions that don't just optimize processes, they revolutionize the industry. Your leadership will be the driving force that propels Lowe's forward, fortifying our standing as a Fortune 50 company. Here, your expertise doesn't just contribute to our supply chain success - it defines it.
Key Responsibilities
- Serves as the on-site manager and leader of FFC.
- Responsible for the execution of all functions at the facility, including: the daily, weekly, and annual operational planning and execution to meet distribution center and store service requirements.
- Manages recruiting and strategic labor planning in partnership with Talent Acquisition and HR.
- Drives continuous improvement to meet and exceed business objectives.
- Establishes and delivers targets for safety, efficiency, and quality.
- Develops and delivers comprehensive peak season strategies.
- Collaborates closely with operations team to provide an unmatched customer experience.
- Builds culture and develops leaders by inspiring and empowering associates and embodying Lowe’s core values.
- Communicates effectively with Operations Managers and Supervisors regarding business objectives, safety issues, current issues, upcoming events, and demand for the day.
- Sets Operations Managers and Supervisors up for success to achieve or exceed key performance indicators, safety, performance, and budget targets.
- Manages relationships with the distribution centers, local community, suppliers to the facility, corporate constituents of the facility, and customer experience from an end-to-end perspective.
- Gains the stakeholder buy-in necessary for the successful execution of the customer experience optimization strategy and plans.
- Manages designated work stream to meet customer and business needs by translating business plans into tactical action items.
- Ensures all corporate policies and procedures are adhered to and short- and long-term plans are implemented.
- Develops and nurtures a positive, focused, and productive work environment for all associates.
- Effective stewardship of Lowe’s corporate resources.
- Builds collaborative, cross-functional relationships, hiring, training, and developing talent for growth opportunities.
- Delegates responsibilities fostering open dialogue amongst associates.
- Works closely with associates to set goals and provides open feedback and coaching to drive performance improvement.
- Aligns team efforts building accountability and measuring progress in achieving results.
- Identifies and addresses improvement opportunities leading the entire facility through change.
- Ensures all safety policies and procedures are implemented and observed, and that equipment and work areas are neat, clean, and well organized.
Minimum Qualifications
- Bachelor’s Degree - Supply Chain Operations or a related field, or equivalent combination of education and experience
- 7+ years of operations experience in a large volume center environment
- 4+ years of leadership experience with direct reports, including experience leading manager
Preferred Skills/Experience
- Experience in customer service, retail, or call center
- Lean Six Sigma certification (yellow belt or above)
Benefits
· 401k with up to 4.25% match
· Discounted Employee Stock Purchase Plan (15% discount of strike price)
· Tuition-Free Education
· 10-week Maternity/Parental Leave
· 10% Associate Discount
For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
About Lowe’s
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Compensation
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
